Customer Care & Loyalty Advocate

American Express; Philippines; Hybrid; PHP 360,000 - 480,000; Full time

Benefits offered by this job

Base salary

Bonus incentives

Medical benefits

Hybrid work model

Parental leave

Job summary

American Express is seeking a Customer Care Professional in the Philippines to deliver exceptional service on inbound calls. The role focuses on understanding member needs, offering tailored solutions, and driving loyalty while maintaining high standards of quality and efficiency.

The position supports a hybrid work arrangement at the BGC location, with opportunities for growth and comprehensive employee benefits.

Qualifications

• At least 1 year of BPO experience
• At least 1 year of inbound calls experience
• CSAT/VOC/NPS experience required

Responsibilities

• Handle high-volume inbound calls with a Customer First approach
• Understand member needs and tailor solutions
• Promote relevant product offers to strengthen loyalty
• Maintain first contact resolution using available tools
• Meet and exceed sales, quality, and productivity targets

Skills

Customer service

Communication

Active listening

Sales oriented

Problem solving

Education

College level or higher

Job description

American Express is seeking a Customer Care Professional in the Philippines to deliver exceptional service on inbound calls. The role focuses on understanding member needs, offering tailored solutions, and driving loyalty while maintaining high standards of quality and efficiency.

The position supports a hybrid work arrangement at the BGC location, with opportunities for growth and comprehensive employee benefits.