Premier Client Care Specialist

FedEx Group; Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

FedEx Philippines in Manila is seeking a customer service professional to support Premier clients, addressing inquiries via phone and online channels while resolving issues promptly.

You will build strong relationships with high-priority customers and coordinate with internal teams to develop strategies that heighten satisfaction and loyalty.

FedEx is an equal opportunity employer with a diverse, inclusive workforce and opportunities for growth for everyone.

Qualifications

• At least two years of relevant customer service experience.
• Associate level, prior experience not required.
• Senior level, at least three years of relevant experience required.

Responsibilities

• Provides exceptional customer service via phone and/or online channels, addressing inquiries and promptly resolving issues.
• Builds and maintains positive relationships with Premier customers, fostering loyalty and exceeding expectations.
• Effectively communicates and collaborates with internal and external stakeholders to ensure seamless resolution of customer concerns.
• Partners with management to develop and implement strategies for improving customer satisfaction and retention.
• Performs other duties as assigned.

Skills

MS Office Suite

Problem solving

Written & verbal communication

Education

Secondary education

Job description

FedEx Philippines in Manila is seeking a customer service professional to support Premier clients, addressing inquiries via phone and online channels while resolving issues promptly.

You will build strong relationships with high-priority customers and coordinate with internal teams to develop strategies that heighten satisfaction and loyalty.

FedEx is an equal opportunity employer with a diverse, inclusive workforce and opportunities for growth for everyone.