Premier Customer Care Representative

FedEx Express México; Angeles; On-site; PHP 335,000 - 502,000; Full time

Job summary

FedEx Express Philippines is seeking a Premier Customer Care Representative to deliver exceptional service by phone and online channels, address inquiries, and resolve issues promptly. You will work with Premier customers to foster loyalty and exceed expectations.

You will collaborate with internal and external stakeholders to ensure seamless resolution of concerns, support management strategies for customer satisfaction and retention, and perform other duties as assigned.

Qualifications

• Provides exceptional customer service via phone and online channels, addressing inquiries and resolving issues.

Responsibilities

• Builds and maintains positive relationships with Premier customers, fostering loyalty and exceeding expectations.
• Communicates and collaborates with internal and external stakeholders to ensure seamless resolution of customer concerns.
• Partners with management to develop and implement strategies for improving customer satisfaction and retention.
• Performs other duties as assigned.

Skills

Customer service

Communication

Stakeholder collaboration

Job description

At FedEx Express, we believe that a connected world is a better world. We connect people and possibilities with our diverse portfolio of transportation, e-commerce, and business solutions. Today, our networks reach more than 220 countries and territories, linking more than 99 percent of the world’s GDP. FedEx is consistently recognized as one of the most admired brands in the world and one of the best places to work. Our people are the foundation of our success and the key to our future. At FedEx, we are as diverse as the world we serve. We leverage our diverse talents, experiences and ideas to be more responsive to customer challenges, spark creative solutions, and adapt to change.

FedEx is an equal opportunity / affirmative action employer (minorities/females/disability/veterans) committed to a diverse workforce. What can you expect as a FedEx team member? Career Mobility and Development: When you join FedEx, you’re joining a team with possibilities that literally span the world—from opportunities for advancement and location transfer, to training and leadership programs.

Total Compensation and Benefits Package: We want to keep our employees for a long time, so we offer competitive benefits, opportunities for flexible work arrangements, and programs to support well-being.

Equal Opportunities Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness and respect to all regardless of who you are. We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status or any other characteristic protected under national, state or local laws. We will reasonably accommodate team members and third parties with physical and mental disabilities.

Premier Customer Care Representative

• Provides exceptional customer service via phone and/or online channels, effectively address inquiries and promptly resolving issues
• Builds and maintains positive relationships with Premier customers, fostering loyalty and exceeding expectations
• Effectively communicates and collaborates with internal and external stakeholders to ensure seamless resolution of customer concerns
• Partners with management to develop and implement strategies for improving customer satisfaction and retention
• Performs other duties as assigned

Job Posting End Date: 2026-09-19