Pre-Sales Technical Support

Wing Nation; Manila; On-site; PHP 334,800 - 446,400; Full time

Job summary

A technology solutions provider based in Manila is seeking a Junior Technical Support Specialist to assist the sales team with technical discussions and provide product demonstrations. The ideal candidate has a Bachelor's degree in Computer Science or related field, along with excellent communication skills and a basic understanding of technical concepts. This role involves collaborating with the engineering team and preparing documentation, making it an exciting opportunity for recent graduates looking to start their careers.

Qualifications

• 0-2 years of experience in a technical role.
• Ability to assist in customer training and onboarding.
• Strong problem-solving skills and teamwork abilities.

Responsibilities

• Assist the sales team in technical discussions with potential clients.
• Provide product demonstrations and support during the sales process.
• Collaborate with the engineering team to troubleshoot technical issues.
• Prepare technical documentation and proposals for clients.
• Stay updated on industry trends and competitive products.

Skills

Basic understanding of technical concepts

Excellent communication skills

Education

Bachelor’s degree in Computer Science, Information Technology, or a related field

Job description

Description

• Assist the sales team in technical discussions with potential clients.
• Provide product demonstrations and support during the sales process.
• Collaborate with the engineering team to troubleshoot technical issues.
• Prepare technical documentation and proposals for clients.
• Stay updated on industry trends and competitive products.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field
• Experience Level: Junior: 0–2 years
• Skills and Competencies: Basic understanding of technical concepts, excellent communication skills
• Responsibilities and Duties: Assist in customer training and onboarding
• Qualities and Traits: Strong problem-solving skills, ability to work in a team environment