Pre-Sales Technical Support

Fast Net Development Corporation; Mandaue; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading IT services provider in Mandaue is seeking a Pre-Sales Technical Support professional. In this role, you will provide technical assistance during the pre-sales process, collaborate with sales teams for product demonstrations, and prepare tailored technical documentation. The ideal candidate will have a Bachelor’s degree, at least 2 years of experience, and expertise in CRM and Salesforce. This is a full-time position offering an opportunity to contribute to customer relationships and sales training.

Qualifications

• Minimum 2 years of experience in a relevant field.
• Experience in sales training and support is preferred.

Responsibilities

• Provide technical support during the pre-sales process.
• Collaborate with sales teams for product demonstrations.
• Prepare technical documentation tailored to client requirements.
• Maintain customer relationships to understand their needs.
• Contribute to product training for sales teams.

Skills

Customer Relationship Management (CRM) expertise

Proficiency in Salesforce

Strong communication and interpersonal skills

Ability to work collaboratively in a team environment

Education

Bachelors degree in a relevant field

Job description

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Responsibilities

• Provide technical support during the pre-sales process, addressing customer inquiries and technical questions.
• Collaborate with sales teams to deliver product demonstrations and presentations to potential clients.
• Assist in preparing technical documentation and proposals tailored to client requirements.
• Maintain and build relationships with customers to understand their needs and offer suitable solutions.
• Contribute to product training for sales teams, ensuring they are equipped with the necessary technical knowledge.

Requirements

• Educational Qualifications: Bachelors degree in a relevant field
• Experience Level: 02 years
• Skills and Competencies: Customer Relationship Management (CRM) expertise
• Skills and Competencies: Proficiency in Salesforce
• Skills and Competencies: Experience in sales training and support
• Qualities and Traits: Strong communication and interpersonal skills
• Qualities and Traits: Ability to work collaboratively in a team environment

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting