Pre-Sales Solution Architect - Tech Solutions & Upsell

Ingram Micro, Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ingram Micro is hiring a Pre-Sales Solution Design Associate to work directly with reseller and internal partners over the phone, helping them build complete technology solutions for their customers. You'll uncover what a customer actually needs, then put together the right mix of products, services, warranties, and support to meet it, while spotting cross-sell opportunities.

This is a consultative, relationship-driven role.

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or equivalent.
• 2–3 years in Pre-sales, technology, customer support, or a solutions role.
• Strong English written and verbal communication.
• Comfortable with Microsoft Office and standard business software.
• Able to juggle multiple priorities and maintain attention to detail.
• Willing to work night shift (US timezone) and 10 days RTO monthly.

Responsibilities

• Talk through customer requirements, budget, timeline, and business goals with reseller and internal partners.
• Recommend and assemble complete solutions: products, services, warranties, maintenance, and adjacent technologies.
• Identify cross-sell and upsell opportunities that add real value.
• Support partners across phone, email, chat, and scheduled virtual meetings.
• Log opportunity details accurately: budget, end user, requirements, decision process, expected close date.
• Hit productivity, engagement, and sales metrics consistently.
• Work with internal teams to keep the customer experience smooth end to end.

Skills

English communication

Multitasking

Education

Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or equivalent

Tools

Microsoft Office

Job description

Ingram Micro is hiring a Pre-Sales Solution Design Associate to work directly with reseller and internal partners over the phone, helping them build complete technology solutions for their customers. You'll uncover what a customer actually needs, then put together the right mix of products, services, warranties, and support to meet it, while spotting cross-sell opportunities.

This is a consultative, relationship-driven role.