Pre-Sales Solution Design Associate (Technology Solutions)

Ingram Micro Philippines BPO LLC; Manila; On-site; PHP 520,000 - 760,000; Full time

Job summary

Ingram Micro Philippines BPO LLC in Manila is seeking a Pre-Sales Solution Design Associate to work with reseller and internal partners, diagnosing business needs and assembling complete technology solutions for customers.

You will discuss requirements, budget, and timelines, then propose products, services, warranties, and support while identifying cross-sell and upsell opportunities and maintaining strong relationships with stakeholders.

Qualifications

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or equivalent.
• 2–3 years in Pre-sales, technology, customer support, or a solutions role.
• Strong English written and verbal communication.
• Comfortable with Microsoft Office and standard business software.
• Able to juggle multiple priorities without losing track of details.
• Willing to work on night shift (US timezone) and 10 days RTO monthly (2 consecutive weeks).

Responsibilities

• Talk through customer requirements, budget, timeline, and business goals with reseller and internal partners.
• Recommend and assemble complete solutions: products, services, warranties, maintenance, and adjacent technologies.
• Identify cross-sell and upsell opportunities that add real value, not just line items.
• Support partners across phone, email, chat, and scheduled virtual meetings.
• Log opportunity details accurately: budget, end user, requirements, decision process, expected close date.
• Hit your productivity, engagement, and sales metrics consistently.
• Work with internal teams to keep the customer experience smooth end to end.

Skills

Strong English comms

MS Office proficiency

Multi-tasking

Customer-facing experience

Education

Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or equivalent

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Ingram Micro is a global technology distributor supporting the IT sales channel through our digital platform, Ingram Micro Xvantage™. Learn more at www.ingrammicro.com.

About the Role

We're hiring a Pre-Sales Solution Design Associate to work directly with reseller and internal partners over the phone, helping them build complete technology solutions for their customers. You'll uncover what a customer actually needs, then put together the right mix of products, services, warranties, and support to meet it, while spotting the cross-sell and upsell opportunities that come with doing that well. This is a consultative, relationship-driven role. You're not reading a script, you're diagnosing a business need and building the answer.

What You'll Do

• Talk through customer requirements, budget, timeline, and business goals with reseller and internal partners
• Recommend and assemble complete solutions: products, services, warranties, maintenance, and adjacent technologies
• Identify cross-sell and upsell opportunities that add real value, not just line items
• Support partners across phone, email, chat, and scheduled virtual meetings
• Log opportunity details accurately: budget, end user, requirements, decision process, expected close date
• Hit your productivity, engagement, and sales metrics consistently
• Work with internal teams to keep the customer experience smooth end to end

What You Need

• Bachelor's degree in Computer Engineering, Computer Science, Information Systems, or equivalent
• Must have at least 2-3 years in Pre-sales, technology, customer support, or a solutions role
• Strong English written and verbal communication
• Comfortable with Microsoft Office and standard business software
• Able to juggle multiple priorities without losing track of details
• Willing to work on night shift (US timezone) and 10 days RTO monthly (2 consecutive weeks)

Nice to Have

• Technology industry certifications
• Experience selling or supporting technology products and solutions
• Background in consultative sales, account management, inside sales, or technical support
• Working knowledge of IT hardware, software, cloud, or networking

Why This Role

• Direct exposure to a broad portfolio of technology solutions, not a single product line
• Room to grow within the technology industry
• Performance-driven culture with competitive compensation
• Ongoing learning and development support

Ingram Micro is an equal opportunity employer. All qualified applicants receive consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.

#LI-Hybrid

With us, you’ll make technology happen in surprising ways. It’ll be a fun journey! Learn more at http://careers.ingrammicro.com

It’s no surprise that technology powers the planet. But what might surprise you is that Ingram Micro has the ability to reach more than 90% of the global population. By joining us, you make Ingram Micro’s contribution a reality: helping businesses grow, supporting industries from healthcare to education with their technology, or even connecting the world. What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.