Power BI Workforce Insights Analyst

AsiaPeopleSearch Inc.; Manila; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

AsiaPeopleSearch Inc. is seeking a Workforce Business Intelligence Analyst (WBIA) to transform operations data into actionable insights. You will own dashboards, KPI standards, and analytics across workload, staffing, SLA, and capacity, serving as the Power BI champion and partnering with BI teams to improve reporting efficiency.

You will translate findings into recommendations and support workforce planning with scenario modelling, ensuring data accuracy and clear communication to management.

Qualifications

• Bachelor's degree in Business Analytics, Data Analytics, Statistics, Mathematics, Information Systems, Operations Management, or a related field.
• 3+ years of experience in business intelligence, workforce analytics, operations analytics, reporting, or a related analytical role.
• Strong experience in Microsoft Power BI, including dashboard development, data modeling, and visualization.
• Strong proficiency in Microsoft Excel, including advanced formulas, pivot tables, data analysis, and reporting.
• Working knowledge of SQL or other data-querying tools is an advantage.
• Experience working with operational or workforce data such as volume, productivity, staffing, SLA, utilization, shrinkage, backlog, or capacity.
• Strong analytical and problem-solving skills with the ability to identify trends and root causes.
• Excellent attention to detail and commitment to data accuracy and reporting quality.
• Strong communication skills and the ability to explain analytical findings to non-technical stakeholders and management.

Responsibilities

• Develop and maintain operational dashboards, reports, and scorecards covering volume, productivity, SLA, quality, backlog, staffing, and capacity.
• Maintain the organization's KPI dictionary and reporting standards, ensuring consistent definitions, formulas, data sources, and business rules.
• Analyze operational data to identify trends, anomalies, performance gaps, and root causes.
• Translate data findings into clear business insights, recommendations, risks, and actions.
• Develop workforce and capacity models linking demand, workload, productive hours, shrinkage, skill mix, and service requirements.
• Support short- and medium-term workforce planning, including capacity gaps, staffing requirements, skill gaps, and redeployment scenarios.
• Conduct schedule and coverage analysis based on workload patterns, operating hours, leave, training, shrinkage, skills, and peak periods.
• Act as the Power BI business champion, partnering with technical BI teams to define requirements, validate data and logic, and improve dashboard adoption.
• Perform data validation and reconciliation, investigate discrepancies, and coordinate resolution with relevant stakeholders.
• Prepare monthly management reports, governance packs, and QBR analytical materials.
• Conduct what-if and scenario analysis to support headcount, workload migration, service changes, and other operational decisions.
• Identify opportunities to automate, simplify, and eliminate duplicate reporting.

Skills

Power BI

Excel

SQL

Data storytelling

Stakeholder communication

Education

Bachelor's degree in Business Analytics / Data Analytics / Statistics / Mathematics / Information Systems / Operations Management

Job description

AsiaPeopleSearch Inc. is seeking a Workforce Business Intelligence Analyst (WBIA) to transform operations data into actionable insights. You will own dashboards, KPI standards, and analytics across workload, staffing, SLA, and capacity, serving as the Power BI champion and partnering with BI teams to improve reporting efficiency.

You will translate findings into recommendations and support workforce planning with scenario modelling, ensuring data accuracy and clear communication to management.