Post-Settlement Support & Collections Specialist

PSO Manila | Pepper Money, Philippines; Taguig; Presencial; PHP 300 000 - 420 000; Tempo integral

Resumo da oferta

PSO Manila | Pepper Money, Philippines is seeking a customer service professional to support post-settlement inquiries and manage delinquent accounts within policy and regulatory requirements. You will deliver high-quality service while maintaining accuracy and SLAs, handling mortgage and auto product queries, and contributing to loss minimization.

The role emphasizes English communication, attention to detail, and teamwork in a fast-paced environment.

Qualificações

• Excellent English communication skills, verbal and written.
• Customer service experience in high-volume environment.
• Minimum of 2 years tenure demonstrated in previous roles.
• Excellent verbal and written English communication skills, able to adapt to fast-paced settings.

Responsabilidades

• Assist the Customer Service Team through all post settlement phone enquiries.
• Ensure timely collection and maintenance of delinquent accounts through policy, processes and legislative requirements.
• Provide customers with the highest level of service within company guidelines.
• Complete all functions accurately within service level agreements.
• Handle customer enquiries relating to Mortgage and Auto products via tools and systems.
• Minimize fraud, credit, and operational losses in the organization.

Conhecimentos

Excellent English communication

Customer service experience

2+ years tenure

Verbal and written English

Descrição da oferta de emprego

PSO Manila | Pepper Money, Philippines is seeking a customer service professional to support post-settlement inquiries and manage delinquent accounts within policy and regulatory requirements. You will deliver high-quality service while maintaining accuracy and SLAs, handling mortgage and auto product queries, and contributing to loss minimization.

The role emphasizes English communication, attention to detail, and teamwork in a fast-paced environment.