Sales Operations Manager

Pepper Money UK; Taguig; Hybrid; PHP 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Bonus schemes

Hybrid work model

Training and development

Holiday leave

Job summary

Pepper Money UK in Manila-based Sales Operations is seeking a Sales Operations Manager to lead a team of up to 12 Specialists handling mortgage applications, underwritings, and completions. You will ensure SLAs and KPIs are met while fostering a culture of customer service excellence.

We expect a strong background in financial services, stakeholder management, and coaching, with a focus on regulatory compliance. Hybrid work model available after probation, with initial onsite work patterns.

Qualifications

• Mortgage and specialist lending experience (desirable).
• Proven management experience with successful team leadership.
• Regulatory knowledge and compliance focus.
• Residential underwriting experience desirable.
• Excellent communication and relationship management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Responsibilities

• Lead a team of up to 12 Specialists handling application packaging, underwriting and mortgage completions.
• Ensure SLAs and KPIs are met while maintaining high-quality processing of mortgage applications.
• Manage relationships with internal and external stakeholders and resolve escalations swiftly.
• Drive team performance through coaching, training and development.
• Contribute to strategic improvements and collaborate with peers and senior managers to deliver a seamless service proposition.

Skills

Mortgage lending

Team leadership

Regulatory knowledge

Residential underwriting

Stakeholder management

Communication

Tools

Microsoft Office

Job description

Shift pattern:Mid-shift – 4pm MNL to 1am MNL

Working Model: Onsite 5 days per week during probation, transitioning to a hybrid setup (3 days onsite, 2 days WFH) upon regularization.

Working in our dynamic, successful Sales Operations team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.

We really do believe that it's our people who are our main competitive advantage – the 'thing' that sets us apart from our competitors.

Our passion is to 'Help People Succeed'. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.

We operate a hybrid working model, with a split of days being in the office and days being worked at home. Pepper Money has three offices across the UK and one office in Manila, where this role will be based.

What you will be doing

As a Sales Operations Manager, you will lead a team of up to 12 Specialists who undertake a range of activities from application packaging, underwriting and mortgage completions and ensuring the efficient and high‑quality processing of mortgage applications. You'll be responsible for meeting service level agreements (SLAs) and key performance indicators (KPIs), while fostering a culture of excellence in customer service.

You’ll manage relationships with internal and external stakeholders, ensuring expectations are met and escalations are resolved swiftly. Your leadership will drive team performance through coaching, training, and development, while maintaining compliance with regulatory standards.

This role also involves contributing to strategic improvements, conducting audits, and collaborating with peers and senior managers across the business to deliver a seamless service proposition. You'll be a key player in shaping a high-performing, agile team culture that aligns with the firm's values.

What we are looking for

We’re looking for a dynamic and experienced operations leader with a strong background in financial services and team management. You’ll be passionate about customer service, skilled in stakeholder engagement, and confident in driving performance and change.

Key Requirements:

• Mortgage and specialist lending experience (desirable)
• Ability to identify risk and provide recommendations to mitigate
• Proven management experience with successful team leadership
• Regulatory knowledge
• Residential underwriting experience (desirable)
• Excellent communication, relationship management, and influencing skills
• Skilled in coaching and developing team members
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to work effectively as part of management team

Some of the benefits we provide are:

• Competitive salaries and bonus schemes
• Hybrid home/office working arrangements
• Regular training and opportunities to learn and grow
• Holiday leave plus bank holidays
...

In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then we’d love to hear from you.

We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.