Mortgage Settlements & Customer Care Specialist

BC Solutions (Philippines) Inc.; Taguig; Híbrido; PHP 300 000 - 420 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

HMO benefits

Permanent dayshift

Career development opportunities

International team

Resumo da oferta

BC Solutions (Philippines) Inc. is seeking a detail-oriented Settlements & Customer Care Administration Officer to join our team in the non-bank lending sector in Metro Manila.

You will support settlement processes, provide excellent customer service, and liaise with brokers and clients to resolve issues after settlements are completed. The role involves processing settlements, interacting with customers via phone and email, and ensuring data accuracy across systems.

Qualificações

• Mortgage settlement experience (2+ years) in financial services preferred.
• Strong communication skills, both written and verbal.
• Ability to handle high-volume, fast-paced environment.

Responsabilidades

• Provide administrative and operational support to settlements officers or managers.
• Enter settlement details accurately into settlement systems ensuring data integrity.
• Communicate with brokers, clients, and financial institutions to resolve settlement issues.
• Ensure compliance with regulatory requirements and internal policies.
• Handle customer inquiries via phone and email with timely resolutions.
• Manage CRM records and process client information with confidentiality.

Conhecimentos

Mortgage settlement

Ferramentas

CRM systems

Descrição da oferta de emprego

BC Solutions (Philippines) Inc. is seeking a detail-oriented Settlements & Customer Care Administration Officer to join our team in the non-bank lending sector in Metro Manila.

You will support settlement processes, provide excellent customer service, and liaise with brokers and clients to resolve issues after settlements are completed. The role involves processing settlements, interacting with customers via phone and email, and ensuring data accuracy across systems.