Broker Underwriting Specialist

Pepper Money UK; Philippines; On-site; PHP 670,000 - 1,339,000; Full time

Benefits offered by this job

Competitive salaries and bonus schemes

Hybrid home/office working

Regular training and growth

Holiday leave plus bank holidays

Medical insurance cover

Life insurance

Health and wellbeing support

Job summary

Pepper Money UK is seeking a Broker Underwriting Specialist in Taguig, Philippines, to join our dynamic Sales Operations team. This hybrid role blends in-office collaboration with two days remote work, contributing to a mortgage lending journey that prioritises exceptional service for brokers and customers.

You will assess applications, review supporting docs, manage case pipelines and ensure lending decisions align with policy and risk appetite.

Qualifications

• Experience within mortgage underwriting, specialist lending or a related financial services environment.
• Strong understanding of mortgage lending principles, underwriting processes and customer journeys.
• Knowledge of FCA regulation, Consumer Duty and mortgage lending requirements.
• Excellent verbal and written communication skills.
• Proven ability to build relationships with brokers, customers and internal stakeholders.
• Strong organisational skills with the ability to manage a busy pipeline and prioritise effectively.
• High attention to detail and the ability to make informed, risk-based decisions.
• Proficiency in Microsoft Office, including Excel, Word, Outlook and PowerPoint.
• A proactive, adaptable and team-oriented approach to work.

Responsibilities

• Assess new mortgage applications against lending policy and criteria.
• Review and assess supporting documentation including valuations, income evidence, bank statements and credit reports.
• Manage a pipeline of cases, ensuring applications progress efficiently through the underwriting process.
• Build strong relationships with brokers, packagers and internal stakeholders to deliver outstanding service.
• Respond to queries and provide updates on application progress, ensuring clear and proactive communication.
• Apply sound judgement to assess individual circumstances and supporting evidence, ensuring fair and consistent lending decisions.
• Ensure all decisions and processing activities are completed in line with regulatory requirements and business objectives.
• Meet agreed service levels, quality standards and performance targets.
• Identify opportunities for continuous improvement across underwriting processes and customer journeys.
• Support a positive compliance, risk and customer-focused culture across the business.

Skills

Mortgage underwriting

Mortgage lending

FCA regulation knowledge

Communication skills

Relationship building

Organisation

Attention to detail

MS Office proficiency

Team oriented

Tools

Microsoft Office

Job description

Job Description:

Location: BGC, Taguig

Shift pattern: Mid-shift – 4pm MNL to 1am MNL

Working Model: Hybrid, 3 days in the office and 2 days working from home.

Location: BGC, Taguig

Shift pattern: Mid-shift – 4pm MNL to 1am MNL

Working Model: Hybrid, 3 days in the office and 2 days working from home.

Working in our dynamic, successful Sales Operations team there has never been a better time to join Pepper Money, a specialist mortgage lender backed by a global financial institution offering first and second charge loans.

We really do believe that it's our people who are our main competitive advantage – the 'thing' that sets us apart from our competitors.

Our passion is to 'Help People Succeed'. This is at the heart of everything we do and includes our valued customers, intermediary brokers and partners as well as all of our fantastic colleagues.

We operate a hybrid working model, with a split of three days in the Manchester office and two days at home.

What you will be doing

As a Broker Underwriting Specialist, you'll be a key part of the journey from application to approval, delivering exceptional service to brokers and customers while ensuring all lending decisions align with policy, procedures and risk appetite. Using your underwriting expertise and knowledge of lending criteria, you'll assess applications, manage case pipelines and work closely with brokers and internal teams to achieve positive customer outcomes.

• Assess new mortgage applications against lending policy and criteria.
• Review and assess supporting documentation including valuations, income evidence, bank statements and credit reports.
• Manage a pipeline of cases, ensuring applications progress efficiently through the underwriting process.
• Build strong relationships with brokers, packagers and internal stakeholders to deliver outstanding service.
• Respond to queries and provide updates on application progress, ensuring clear and proactive communication.
• Apply sound judgement to assess individual circumstances and supporting evidence, ensuring fair and consistent lending decisions.
• Ensure all decisions and processing activities are completed in line with regulatory requirements and business objectives.
• Meet agreed service levels, quality standards and performance targets.
• Identify opportunities for continuous improvement across underwriting processes and customer journeys.
• Support a positive compliance, risk and customer-focused culture across the business.

What we are looking for

We're looking for a customer-focused underwriting professional with a strong understanding of mortgage lending and a passion for delivering great outcomes. You'll be an excellent communicator who thrives in a fast-paced environment, balancing attention to detail with strong relationship-building skills. With a proactive and collaborative approach, you'll enjoy working as part of a team while taking ownership of your individual caseload.

• Experience within mortgage underwriting, specialist lending or a related financial services environment.
• Strong understanding of mortgage lending principles, underwriting processes and customer journeys.
• Knowledge of FCA regulation, Consumer Duty and mortgage lending requirements.
• Excellent verbal and written communication skills.
• Proven ability to build relationships with brokers, customers and internal stakeholders.
• Strong organisational skills with the ability to manage a busy pipeline and prioritise effectively.
• High attention to detail and the ability to make informed, risk-based decisions.
• Proficiency in Microsoft Office, including Excel, Word, Outlook and PowerPoint.
• A proactive, adaptable and team-oriented approach to work.

Some of the benefits we provide are:

• Competitive salaries and bonus schemes
• Hybrid home/office working arrangements
• Regular training and opportunities to learn and grow
• Holiday leave plus bank holidays
• Medical insurance cover
• Life insurance
• Health and wellbeing support

Some of the benefits we provide are:

• Competitive salaries and bonus schemes
• Hybrid home/office working arrangements
• Regular training and opportunities to learn and grow
• Holiday leave plus bank holidays
• Medical insurance cover
• Life insurance
• Health and wellbeing support

In return for your commitment, you’ll have the chance to develop your career in a dynamic environment, working alongside top talent and an exceptional leadership team. If you want to be involved in our exciting expansion plans and have the chance to really shape and influence the way the business grows, then we’d love to hear from you.

We also want our people to feel a sense of belonging at Pepper Money. We are committed to meeting our Diversity, Equality and Inclusion charter, further information can be found on the Careers section on our website.

Requirements: