Post-Sales Operations & Service Coordinator

Esco; Pasay; On-site; PHP 260,000 - 380,000; Full time

Job summary

Esco Lifesciences Group in Singapore with a global footprint seeks a highly organized Post-Sales Executive to support service operations and act as the key link between service engineers, factories, logistics partners, and customers.

The role focuses on technical issue follow-ups, DRFs, replacement parts logistics, and service documentation, while ensuring accurate ERP records and compliant ISO documentation across local and regional markets.

Qualifications

• Strong coordination and administrative skills required.
• Excellent communication and follow-up abilities.
• High attention to detail and accuracy.
• Ability to manage multiple tasks independently and under pressure.
• Proficiency in Microsoft Office applications (Word, Excel, Outlook).

Responsibilities

• Follow up on technical issues with factories and internal teams to ensure timely resolution.
• Manage Defective Return Forms (DRFs) and track progress through to closure.
• Coordinate replacement parts shipments and courier logistics.
• Capture service orders in the ERP system and maintain accurate service records.
• Issue Proforma Invoices (PFIs) to clients and communicate delivery ETAs.
• Maintain service documentation and system updates.
• Coordinate equipment calibration activities and maintain records.
• Arrange training and medical bookings for service engineers.
• Support ISO documentation and NRCS permit processes.
• Provide general administrative and coordination support to service operations.

Skills

Coordination skills

Administrative skills

Communication skills

Attention to detail

Multi-tasking

MS Office

Tools

Microsoft Dynamics Business Central

Job description

Esco Lifesciences Group in Singapore with a global footprint seeks a highly organized Post-Sales Executive to support service operations and act as the key link between service engineers, factories, logistics partners, and customers.

The role focuses on technical issue follow-ups, DRFs, replacement parts logistics, and service documentation, while ensuring accurate ERP records and compliant ISO documentation across local and regional markets.