Post Closing Administrator | Onsite | Quezon City | Night Shift | Weekends Off

Emapta; Quezon City; On-site; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Night differential pay

Fixed weekends off

Prime office location in Quezon City

Salary Advance Program through ourbank

Unlimited upskilling through Emapta.Ac

Free 24/7 access to office gyms

Job summary

Emapta Philippines is hiring a CSR Admin to support post-closing mortgage operations in a full-time onsite role at SM North Tower 2, Quezon City. You will monitor pipelines, resolve suspense items, and maintain compliant records while collaborating with internal teams and external partners.

The role emphasizes attention to detail, customer service, and proactive communication in a dynamic financial services environment with opportunities for growth and development.

Qualifications

• Excellent customer service skills when supporting internal teams, clients, and external vendors
• Sound judgment and effective decision-making abilities
• Exceptional attention to detail and commitment to data accuracy
• Excellent written and verbal English communication skills

Responsibilities

• Support the Post Closing Team with administrative activities related to completed mortgage loans
• Review daily investor reports and portals to identify suspended loans and newly issued conditions
• Record suspense notifications and document critical dates, including initial issue dates and cure-by deadlines
• Monitor the loan pipeline to ensure shipped loans are conditioned or purchased within the required timeframes
• Review closed loan files to determine whether documents needed to resolve suspense items are already available
• Submit supporting documents to investors for review and resolution of outstanding conditions
• Upload, organize, and maintain loan documents in internal systems while ensuring accurate data entry
• Coordinate with internal departments, external partners, and clients to obtain documentation needed to resolve suspense items promptly
• Prepare post-consummation closing disclosures and refund checks in accordance with applicable regulatory requirements
• Process collateral requests with warehouse providers and notify the Secondary Marketing Team when loans become eligible for allocation
• Request payment histories for aging loans through the Loan Servicing Department
• Develop working knowledge of agency, investor, state, and TRID guidelines
• Monitor shared inboxes and route emails and requests to the appropriate team members
• Prepare reports, summaries, and supporting documentation as requested
• Perform additional administrative duties that improve the efficiency of post-closing operations

Skills

Customer service

Attention to detail

English communication

Administrative support

Tools

Microsoft Office

Microsoft 365

Job description

Financial Services Accuracy Beyond the Mortgage Closing Table

Successful mortgage lending depends on accurate documentation, timely condition resolution, and seamless coordination after every closing. The CSR Admin supports these priorities by monitoring loan pipelines, resolving suspense items, and maintaining compliant records. This opportunity offers top 1% talent meaningful international exposure, professional development, and a stable long-term career with Emapta in the financial services industry.

Snapshot

• Employment Type: Full-time
• Work Setup: Onsite, SM North Tower 2, Quezon City
• Shift: Night Shift, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Night differential pay to maximize your earnings
• Fixed weekends off
• Prime office location in Quezon City (Conveniently accessible by PUVs, with nearby restaurants and banks)
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 1-3 years of experience in mortgage closing, post-closing, or related lending operations
• Experience using loan origination or loan servicing systems
• Proficiency in Microsoft Office Suite and Microsoft 365
• Excellent customer service skills when supporting internal teams, clients, and external vendors
• Sound judgment and effective decision-making abilities
• Exceptional attention to detail and commitment to data accuracy
• Excellent written and verbal English communication skills
• Strong organizational and administrative capabilities
• Ability to manage deadlines and coordinate documentation across multiple stakeholders

Responsibilities

• Support the Post Closing Team with administrative activities related to completed mortgage loans.
• Review daily investor reports and portals to identify suspended loans and newly issued conditions.
• Record suspense notifications and document critical dates, including initial issue dates and cure-by deadlines.
• Monitor the loan pipeline to ensure shipped loans are conditioned or purchased within the required timeframes.
• Review closed loan files to determine whether documents needed to resolve suspense items are already available.
• Submit supporting documents to investors for review and resolution of outstanding conditions.
• Upload, organize, and maintain loan documents in internal systems while ensuring accurate data entry.
• Coordinate with internal departments, external partners, and clients to obtain documentation needed to resolve suspense items promptly.
• Prepare post-consummation closing disclosures and refund checks in accordance with applicable regulatory requirements.
• Process collateral requests with warehouse providers and notify the Secondary Marketing Team when loans become eligible for allocation.
• Request payment histories for aging loans through the Loan Servicing Department.
• Develop working knowledge of agency, investor, state, and TRID guidelines.
• Monitor shared inboxes and route emails and requests to the appropriate team members.
• Prepare reports, summaries, and supporting documentation as requested.
• Perform additional administrative duties that improve the efficiency of post-closing operations.

About the Client

Our client is a nationally recognized mortgage lender helping homebuyers access financing through a broad portfolio of conventional, jumbo, government-backed, refinancing, and home equity solutions. Since its establishment, the organization has expanded across all 50 states and become one of the largest retail mortgage lenders in the United States. Its customer-focused professionals, advanced lending technology, extensive product selection, and streamlined processes support clear, efficient mortgage experiences from application through closing and beyond for borrowers nationwide every year.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.