POS Support Specialist — Urgent Issue Resolution

Outsourcey; Taguig; On-site; PHP 357,120 - 580,320; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Job summary

Outsourcey in the Philippines is hiring for a store technology support specialist. You will be the first point of contact for urgent store issues, providing phone support and triaging tickets to ensure rapid restoration of services.

You will log, resolve, and communicate next steps to store teams, work across Zendesk, email, live chat, and future AI channels, and help maintain accurate ticket notes and escalation updates.

Responsibilities

• Act as the first point of contact for store/retail technology support, with phone support as the primary channel for urgent store issues.
• Receive, log, triage and resolve store support calls, emails and Zendesk tickets in a timely, accurate and customer-focused manner.
• Support non-voice channels, including Zendesk tickets, email, live chat and future AI-assisted support channels, while maintaining phone support as the priority for urgent store issues.
• Provide clear communication to store teams, including next steps, expected timeframes and escalation updates.
• Diagnose and resolve incidents relating to POS, store workstations, peripherals, access, connectivity and store operating technology.
• Confirm resolution with store users and ensure ticket notes, categorization and closure details are complete.

Job description

Outsourcey in the Philippines is hiring for a store technology support specialist. You will be the first point of contact for urgent store issues, providing phone support and triaging tickets to ensure rapid restoration of services.

You will log, resolve, and communicate next steps to store teams, work across Zendesk, email, live chat, and future AI channels, and help maintain accurate ticket notes and escalation updates.