Portuguese CX Specialist | SAP TMS & Global Logistics

Damco Spain SL; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maersk is seeking a Portuguese-speaking Customer Experience Specialist in the Philippines to support end-to-end landside transport execution, including planning, vendor coordination, exception management, and order closure using SAP TMS. This role emphasizes accuracy, cost control, and reliable service in our global logistics network.

You will interact with internal teams and external partners, driving timely updates, improvements, and strong engagement with regional front offices, while

Qualifications

• Bachelor's degree required.
• Proficiency in Portuguese and English (written and spoken).
• 3–5 years in Customer Service, BPO or Shipping, voice or non-voice.

Responsibilities

• Support end-to-end landside shipment execution using SAP TMS.
• Plan and optimize transport, coordinate vendors, manage changes.
• Monitor execution, manage exceptions, and ensure timely closures.

Skills

Portuguese language

English language

Customer service

Vendor coordination

SAP TMS

Education

Bachelor's degree

Tools

MS Office

SAP BI

SAP TMS

Job description

Maersk is seeking a Portuguese-speaking Customer Experience Specialist in the Philippines to support end-to-end landside transport execution, including planning, vendor coordination, exception management, and order closure using SAP TMS. This role emphasizes accuracy, cost control, and reliable service in our global logistics network.

You will interact with internal teams and external partners, driving timely updates, improvements, and strong engagement with regional front offices, while