Policy Workflow Lead - Data-Driven Team Coach

Google Operations Center; Philippines; On-site; PHP 900,000 - 1,100,000; Full time

Benefits offered by this job

Health care

Parental leave

Free meals onsite

Onsite events

Job summary

Google Operations Center in the Philippines is seeking a WorkFlow Management Team Lead to oversee day-to-day policy operations, drive KPIs and ensure timely escalations. You will coach, mentor, and develop a team of associates while delivering accurate client and site reporting to stakeholders.

Join a culture that values continuous improvement, collaboration, and delivering trusted support for Google Ads policies across the ecosystem.

Qualifications

• Strong leadership skills with 3+ years managing teams of associates.

Responsibilities

• Coach employees aligned with Performance Management Process.
• Deliver accurate client/site reporting with meaningful insights for action.
• Balance workloads among associates to meet SLAs.
• Ensure KPIs/OKRs are met and raise blockers promptly.
• Coordinate governance across sites for reporting alignment.
• Demonstrate time management and independent work with available resources.

Skills

Leadership

Communication

Analytical

Organizational

Flexibility

Positive mindset

Job description

Google Operations Center in the Philippines is seeking a WorkFlow Management Team Lead to oversee day-to-day policy operations, drive KPIs and ensure timely escalations. You will coach, mentor, and develop a team of associates while delivering accurate client and site reporting to stakeholders.

Join a culture that values continuous improvement, collaboration, and delivering trusted support for Google Ads policies across the ecosystem.