POS Preparation Team Leader

Tangent Solutions, Inc.; Pasig; On-site; PHP 334,800 - 502,200; Full time

Job summary

Tangent Solutions, Inc. is looking for a dedicated team lead for their POS Preparation Team based in Metro Manila, Pasig. This role involves managing daily operations, overseeing terminal setup and configuration, and ensuring adherence to quality and safety standards. Candidates should hold a relevant bachelor's degree and have at least 2 years of experience in POS operations. Proficiency in MS Office and strong communication skills are essential for success in a dynamic work environment.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Electronics Engineering, or related.
• At least 2 years of experience in POS setup, configuration, and testing.
• Background in POS operations preferred.
• Familiarity with POS terminal systems and software applications required.
• Excellent communication and interpersonal skills essential.
• Ability to thrive in a fast-paced environment and manage multiple tasks.

Responsibilities

• Leads daily operations of the POS Preparation Team.
• Oversees terminal setup, configuration, and validation activities.
• Coordinates with other units for smooth workflow.
• Monitors team performance and sets productivity goals.
• Ensures adherence to quality control and safety standards.
• Provides leadership and mentoring for team members.
• Manages escalation of complex issues to higher management.
• Analyzes data and generates operational reports.
• Promotes a customer-centric culture within the team.

Skills

Communication skills

Detail-oriented mindset

Proficiency in MS Office

Proficiency in Google Suite

Ability to manage multiple tasks

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Bachelor’s degree in Electronics Engineering

Tools

POS terminal systems

Job description

Leads and supports the daily operations of the POS Preparation Team to ensure the timely completion of all terminal setup, configuration, and validation activities.

Oversees the profiling, TMK injection, and testing processes to ensure terminal accuracy and compliance with defined standards.

Coordinates with POS Repair, Outbound Logistics, and other IMS units to ensure smooth workflow and operational alignment.

Monitors team performance metrics, sets goals, and implements strategies to achieve productivity and quality objectives.

Ensures adherence to quality control, risk management, and health and safety standards in the workplace.

Provides leadership, mentoring, and professional development opportunities to team members.

Manages escalation of complex technical or operational issues to the Supervisor or IMS Manager.

Analyze data, generate operational reports, and present findings to management for decision-making.

Promotes a customer-centric, proactive, and results-driven culture within the team.

Performs other related tasks as may be assigned by the immediate superior from time to time.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Electronics Engineering, or any related course.

At least 2 years of relevant experience in POS setup, configuration, and testing.

Preferably with a background in POS operations.

Familiarity with POS terminal systems and software applications.

Proficient in MS Office and Google Suite applications.

Excellent communication and interpersonal skills to collaborate effectively with diverse teams.

Ability to thrive in a dynamic, fast-paced environment, adapt to changing priorities, manage multiple tasks simultaneously, and remain composed under pressure.

Detail-oriented mindset focusing on accuracy, quality, and a high sense of urgency.