Player Support Specialist — Evening/Weekend Shifts

Reliasourcing; Pasay; On-site; PHP 279,000 - 390,600; Full time

Job summary

A gaming support company in the Philippines is looking for a Customer Support Agent dedicated to providing exceptional assistance to players. The role involves responding to inquiries regarding accounts, assisting with technical issues, and ensuring compliance with responsible gaming guidelines. Candidates need at least one year of customer service experience, excellent English communication skills, and the ability to handle high-pressure situations. This position may require work during evenings and weekends.

Qualifications

• 1+ year of customer service experience in online support, gaming, fintech, or e-commerce.
• Fluent in English, additional languages a plus.
• Experience in high-pressure situations.

Responsibilities

• Respond to player inquiries via live chat, email, and ticketing.
• Troubleshoot basic technical issues.
• Ensure compliance with sweepstakes laws and responsible gaming guidelines.

Skills

Excellent written communication

Strong problem-solving skills

Attention to detail

Comfort with digital platforms

Ability to remain calm under pressure

Tools

CRM tools

Live chat software

Job description

A gaming support company in the Philippines is looking for a Customer Support Agent dedicated to providing exceptional assistance to players. The role involves responding to inquiries regarding accounts, assisting with technical issues, and ensuring compliance with responsible gaming guidelines. Candidates need at least one year of customer service experience, excellent English communication skills, and the ability to handle high-pressure situations. This position may require work during evenings and weekends.