Player Support Associate — Gaming & Fintech Helpdesk

DFNN, Inc.; Silang; On-site; PHP 290,000 - 402,000; Full time

Job summary

DFNN Inc. is forming an in-house Customer Service team in Silang, Cavite to support its regulated gaming operations. The Customer Service Associate will handle inquiries, resolve issues, track tickets, and ensure a smooth user experience across the platform.

The role requires experience in customer service or chat support, strong English and Tagalog communication, and flexibility to work a 3-shift schedule at the Silang location.

Qualifications

• Experience in Customer Service, Chat Support, or Ticketing operations (gaming/fintech/tech support a plus).
• Strong written communication in English and Tagalog for clear chat interactions.
• Comfortable navigating chat platforms and ticketing tools.
• Willing to work in Silang, Cavite on a 3-shift rotation (Morning, Mid, Night) on a 5-day week.

Responsibilities

• Respond to inquiries and document actions to maintain customer relationships.
• Study products, services, and processes to prepare for inquiries.
• Research and gather information to answer inquiries and verify customer understanding.
• Document inquiries and responses in customer accounts.

Skills

Chat Support

Ticketing

Customer Service

Bilingual EN/Tagalog

Ticketing software

Tools

Ticketing software

Reporting tools

Job description

DFNN Inc. is forming an in-house Customer Service team in Silang, Cavite to support its regulated gaming operations. The Customer Service Associate will handle inquiries, resolve issues, track tickets, and ensure a smooth user experience across the platform.

The role requires experience in customer service or chat support, strong English and Tagalog communication, and flexibility to work a 3-shift schedule at the Silang location.