Play Center Operations Lead - Guest Experience & Events

Funmania Inc.; Pasig; On-site; PHP 420,000 - 540,000; Full time

Job summary

Funmania Inc. in Taguig City is seeking an experienced Operations Manager to supervise daily play-center operations, ensure safety and cleanliness, and manage opening/closing procedures.

You will lead frontline staff, oversee scheduling, onboarding, and training, and drive guest satisfaction while promoting memberships and events. Join a team focused on delivering exceptional experiences for birthday parties, school visits, and corporate events, coordinating with Sales/Marketing for promotions

Qualifications

• Operational leadership and people management
• Safety and compliance awareness
• Customer service orientation

Responsibilities

• Supervise the day-to-day operations of the play center and ensure smooth business operations.
• Monitor opening and closing procedures, ensuring compliance with company standards.
• Ensure all play equipment, facilities, and amenities are safe, clean, and fully operational.
• Conduct routine inspections and report maintenance or safety concerns promptly.
• Ensure compliance with company policies, safety regulations, and operational procedures.
• Supervise, coach, and motivate frontline staff to deliver exceptional customer service.
• Assign daily tasks and monitor employee performance.
• Conduct shift briefings and ensure proper staff scheduling and attendance.
• Assist in onboarding and training new employees.
• Promote teamwork, accountability, and a positive work environment.
• Ensure guests receive friendly, professional, and efficient service at all times.
• Resolve customer concerns, complaints, and feedback promptly and professionally.
• Monitor overall guest satisfaction and implement improvements to enhance the customer experience.
• Support the achievement of daily and monthly sales targets.
• Promote memberships, birthday party packages, events, and other company services.
• Coordinate with the Sales and Marketing Team for promotions and special events.
• Assist in increasing customer engagement and repeat visits.
• Oversee the successful execution of birthday parties, school visits, corporate events, and other group bookings.
• Coordinate with internal teams to ensure events are delivered according to customer expectations.
• Ensure all event requirements are prepared before, during, and after each activity.
• Prepare daily operational reports, incident reports, and shift summaries.
• Monitor inventory of supplies and recommend replenishment when necessary.
• Assist in cash handling procedures and ensure accurate daily sales reconciliation when assigned.
• Maintain accurate operational records and documentation.

Job description

Funmania Inc. in Taguig City is seeking an experienced Operations Manager to supervise daily play-center operations, ensure safety and cleanliness, and manage opening/closing procedures.

You will lead frontline staff, oversee scheduling, onboarding, and training, and drive guest satisfaction while promoting memberships and events. Join a team focused on delivering exceptional experiences for birthday parties, school visits, and corporate events, coordinating with Sales/Marketing for promotions