Platform Solutions Manager – Banking & Fintech

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 800,000 - 1,150,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Platform Manager to establish and oversee assigned Platform Solutions supporting Agency Banking and partner agents. The role emphasizes defining customer journeys, monitoring performance, and coordinating cross-functional stakeholders to ensure SLA-compliant operations.

The ideal candidate has a business-focused degree, 2+ years in financial services or fintech, and strong project management skills to drive platform enhancements and vendor

Qualifications

• Bachelor's degree in a business-related field.
• At least 2 years of experience in customer and/or financial services.
• Background in financial services/fintech platform or product management.
• Proven skills in project management.

Responsibilities

• Define needs-based and market-relevant business requirements and ideal customer journey for the assigned Platform Solution.
• Monitor performance and governance of the platform and related workflows to ensure compliance with performance metrics (availability, latency, targets, approval rates).
• Liaise with stakeholders to coordinate production issues and cascade status updates per incident management standards and SLAs.
• Mine and analyze data to identify opportunities for feature enhancements.
• Prepare and update documentation (BRD, Customer Journey, Risk Assessment, Standards, Vendor contracts) and obtain required approvals.
• Ensure platform management functions comply with standards and counterparty agreements (license top-up, stock top-up, contract renewals).

Skills

Data analysis

Requirements gathering

Project management

Stakeholder liaison

Education

Bachelor's Degree in business-related course

Job description

Bank of the Philippine Islands (BPI) is seeking a Platform Manager to establish and oversee assigned Platform Solutions supporting Agency Banking and partner agents. The role emphasizes defining customer journeys, monitoring performance, and coordinating cross-functional stakeholders to ensure SLA-compliant operations.

The ideal candidate has a business-focused degree, 2+ years in financial services or fintech, and strong project management skills to drive platform enhancements and vendor