PLATFORM DEVELOPMENT OFFICER

Bank of the Philippine Islands (BPI); Manila; On-site; PHP 800,000 - 1,150,000; Full time

Job summary

Bank of the Philippine Islands (BPI) is seeking a Platform Manager to establish and oversee assigned Platform Solutions supporting Agency Banking and partner agents. The role emphasizes defining customer journeys, monitoring performance, and coordinating cross-functional stakeholders to ensure SLA-compliant operations.

The ideal candidate has a business-focused degree, 2+ years in financial services or fintech, and strong project management skills to drive platform enhancements and vendor

Qualifications

• Bachelor's degree in a business-related field.
• At least 2 years of experience in customer and/or financial services.
• Background in financial services/fintech platform or product management.
• Proven skills in project management.

Responsibilities

• Define needs-based and market-relevant business requirements and ideal customer journey for the assigned Platform Solution.
• Monitor performance and governance of the platform and related workflows to ensure compliance with performance metrics (availability, latency, targets, approval rates).
• Liaise with stakeholders to coordinate production issues and cascade status updates per incident management standards and SLAs.
• Mine and analyze data to identify opportunities for feature enhancements.
• Prepare and update documentation (BRD, Customer Journey, Risk Assessment, Standards, Vendor contracts) and obtain required approvals.
• Ensure platform management functions comply with standards and counterparty agreements (license top-up, stock top-up, contract renewals).

Skills

Data analysis

Requirements gathering

Project management

Stakeholder liaison

Education

Bachelor's Degree in business-related course

Job description

Establish and manage the assigned Platform Solution/s that support the strategic business requirements of Agency Banking– enabling Partner Agents to process services and offer product on-boarding to customers within agreed SLAs.

Assigned Platform Solution may be one or more of the following, or as may be assigned upon development of new Platforms: On-Boarding Microsite, Link, API, Digital Stores, Agency Banking Platform & Devices, and Salary on Demand

Responsibilities

• Define the needs-based & market relevant business requirements and ideal customer journey for the assigned Platform Solution
• Monitor the performance of the assigned Platform Solution, and the connected BPI subsidiary-managed product workflows (e.g. BPI/MS, AIA, BIMI) as applicable, through a governance process to ensure that they comply with standard performance metrics (e.g. Availability, Latency, Transaction Targets & Approval Rates)
• Liaise with identified stakeholders (e.g. Corporate Communication, Agency Banking SPPI, Sales & Marketing etc.) to coordinate production issues of the assigned Platform Solution and cascade status updates following the Bank’s incident management standards and SLA.
• Mine and analyze data from the assigned platform solution to identify opportunities for enhancing platform features and capabilities.
• Prepare and update the applicable documentation (eg. Business Requirement Document, Customer Journey, Risk Assessment, Platform Management Standards & Procedures, Contract with select Platform Vendors etc.), and ensure required approvals are secured related to the assigned Platform Solution.
• Ensure periodic platform management related functions of the assigned platform solution are conducted in compliance with the Bank’s Standards and existing agreements with counterparties. (e.g. License top up, Stock Top-up etc., Renewal of contract with Platform Vendors etc.)

Qualifications

• Bachelor's Degree in any business-related course
• At least 2 years of work experience in customer and/or financial services industry
• Background in financial services and fintech industry in platform/product management
• Skills in project management