PLATFORM DEVELOPMENT OFFICER

Bank of the Philippine Islands (BPI); Makati; Vor Ort; PHP 700.000 - 1.000.000; Vollzeit

Zusammenfassung

Bank of the Philippine Islands (BPI) seeks a Platform Solution Manager to establish and manage the agency banking platform and related services, enabling partner agents to process onboarding and transactions within agreed SLAs.

You will define needs-based requirements, monitor performance, coordinate with stakeholders, and drive data-driven improvements across platforms such as On-Boarding Microsite, Link, API, and Digital Stores.

Qualifikationen

• Bachelor's degree in a business-related field.
• Minimum 2 years in customer or financial services industries.
• Experience in platform/product management for fintech preferred.

Aufgaben

• Define needs-based & market-relevant business requirements and customer journey for the assigned Platform Solution.
• Monitor performance and governance to ensure compliance with availability, latency, targets & approvals.
• Liaise with stakeholders to coordinate production issues and cascade status updates per incident management standards and SLAs.
• Mine and analyze data to identify opportunities for enhancing platform features and capabilities.
• Prepare and update documentation (BRD, Customer Journey, Risk Assessment, Platform Management Standards & Procedures) and secure approvals.
• Ensure platform management activities comply with standards and vendor contracts.

Kenntnisse

Platform management

Customer & financial services

Ausbildung

Bachelor's degree in business-related field

Jobbeschreibung

Establish and manage the assigned Platform Solution/s that support the strategic business requirements of Agency Banking- enabling Partner Agents to process services and offer product on-boarding to customers within agreed SLAs.

Assigned Platform Solution may be one or more of the following, or as may be assigned upon development of new Platforms: On-Boarding Microsite, Link, API, Digital Stores, Agency Banking Platform & Devices, and Salary on Demand

Responsibilities:

• Define the needs-based & market relevant business requirements and ideal customer journey for the assigned Platform Solution
• Monitor the performance of the assigned Platform Solution, and the connected BPI subsidiary-managed product workflows (e.g. BPI/MS, AIA, BIMI) as applicable, through a governance process to ensure that they comply with standard performance metrics (e.g. Availability, Latency, Transaction Targets & Approval Rates)
• Liaise with identified stakeholders (e.g. Corporate Communication, Agency Banking SPPI, Sales & Marketing etc.) to coordinate production issues of the assigned Platform Solution and cascade status updates following the Bank's incident management standards and SLA.
• Mine and analyze data from the assigned platform solution to identify opportunities for enhancing platform features and capabilities.
• Prepare and update the applicable documentation (eg. Business Requirement Document, Customer Journey, Risk Assessment, Platform Management Standards & Procedures, Contract with select Platform Vendors etc.), and ensure required approvals are secured related to the assigned Platform Solution.
• Ensure periodic platform management related functions of the assigned platform solution are conducted in compliance with the Bank's Standards and existing agreements with counterparties. (Eg. License top up, Stock Top-up etc., Renewal of contract with Platform Vendors etc.)

Qualifications:

• Bachelor's Degree in any business-related course
• At least 2 years of work experience in customer and/or financial services industry
• Background in financial services and fintech industry in platform/product management