Platform Operations Junior Engineer — AI & Automation

Infobip; Metro Manila; Hybrid; PHP 350,000 - 700,000; Full time

Benefits offered by this job

Flexible hybrid work model

ESOP (Stock options)

Career mobility

Training & development

Job summary

Infobip Philippines is seeking a Platform Operations Junior Engineer to support the operational backbone of our global messaging platform. You’ll work with AI and automation to streamline processes, reduce silos, and improve efficiency alongside internal teams, partners, and customers.

The ideal candidate has 1–2 years of relevant experience, a technical mindset, and familiarity with Excel for operational tracking.

Qualifications

• 1–2 years of relevant experience in platform operations or similar
• Strong interest in telecommunications, platform operations, or messaging technologies
• Comfortable with operational processes, data analysis, and pattern recognition
• Experience with customer- or partner-facing work is a plus

Responsibilities

• Process platform provisioning requests and maintain connections with global operators
• Troubleshoot platform issues across messaging channels and workflows
• Collaborate with internal teams, partners, and customers to resolve inquiries and ensure service delivery
• Monitor patterns, identify inconsistencies, and support data-driven troubleshooting
• Maintain internal docs, databases, and standard operating procedures
• Contribute to AI and automation initiatives across operations

Skills

Technical mindset

Data analysis

Excel

AI tools usage

Tools

Excel

Job description

Infobip Philippines is seeking a Platform Operations Junior Engineer to support the operational backbone of our global messaging platform. You’ll work with AI and automation to streamline processes, reduce silos, and improve efficiency alongside internal teams, partners, and customers.

The ideal candidate has 1–2 years of relevant experience, a technical mindset, and familiarity with Excel for operational tracking.