Junior Platform Operations Engineer — Hybrid/Remote, AI-Driven

Infobip Philippines; Manila; Hybrid; PHP 250,000 - 420,000; Full time

Benefits offered by this job

Flexible work arrangements

ESOP

Time off & wellbeing

Internal mobility

Job summary

Infobip Philippines is hiring a Platform Operations Junior Engineer to support the operational backbone behind Infobip’s global communications platform. You will join a team evolving toward a broader operations model, focusing on reducing silos, improving efficiency, and using AI and automation to streamline repetitive work.

You’ll process provisioning requests, troubleshoot platform issues, collaborate with internal teams and customers, monitor patterns, and contribute to continuous improvement

Qualifications

• Candidate with up to 1-2 years of relevant experience.
• Familiarity with Excel or similar tools used for operational tracking and analysis.
• Practical use of AI tools in work or daily problem solving.

Responsibilities

• Process platform provisioning requests and maintain connections across global telecom operators and partners.
• Troubleshoot platform issues across messaging channels and operational workflows.
• Collaborate with internal stakeholders, partners, and customers to resolve operational inquiries and ensure timely service delivery.
• Monitor operational patterns, identify inconsistencies, and support data-driven troubleshooting and process execution.
• Maintain internal documentation, databases, and operational procedures.
• Contribute to continuous improvement initiatives, including AI tool adoption and automation opportunities.

Skills

Technical mindset

Telecommunications

Platform operations

Messaging tech

Data analysis

Pattern recognition

Customer-facing

AI tools

Tools

Excel

Job description

Infobip Philippines is hiring a Platform Operations Junior Engineer to support the operational backbone behind Infobip’s global communications platform. You will join a team evolving toward a broader operations model, focusing on reducing silos, improving efficiency, and using AI and automation to streamline repetitive work.

You’ll process provisioning requests, troubleshoot platform issues, collaborate with internal teams and customers, monitor patterns, and contribute to continuous improvement