Platform Reliability & AI Operations Engineer

TransPerfect; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

TransPerfect owns Wordbee, a SaaS localization platform, and is seeking a Platform Operations & Support Engineer based in Cebu, Philippines. This on-site role focuses on infrastructure health, incident response, and client support while leveraging an in-house Claude-powered AI assistant to monitor, detect, and improve the platform.

You will manage alerts, triage tickets, refine runbooks, and collaborate with the Infrastructure and Support teams to raise reliability and security.

Qualifications

• Production/operations experience for a multi-tenant SaaS.
• Ability to read and reason about a runbook.
• Decision-making under pressure with partial information.
• Fluent written English.

Responsibilities

• Be a primary responder for alerts, incidents, and client tickets.
• Monitor platform health and resolve incidents end-to-end.
• Improve runbooks and automate tasks.
• Strengthen monitoring, reliability, and security over time.
• Leverage AI to monitor and enhance the platform with our Claude-powered assistant.
• Handle L1 tickets within SLA: login/access, integration and API questions.
• Communicate with enterprise clients through the ticket lifecycle.
• Document findings and surface recurring patterns to the EU team.

Skills

DevOps

Incident response

Monitoring

Runbooks

AI tooling

L1 support

Client comms

CI/CD

Cloud platforms

Linux/Windows

Networking

SQL databases

Tools

Azure

AWS

GitLab CI

Octopus Deploy

Elasticsearch

Redis

IIS

Job description

TransPerfect owns Wordbee, a SaaS localization platform, and is seeking a Platform Operations & Support Engineer based in Cebu, Philippines. This on-site role focuses on infrastructure health, incident response, and client support while leveraging an in-house Claude-powered AI assistant to monitor, detect, and improve the platform.

You will manage alerts, triage tickets, refine runbooks, and collaborate with the Infrastructure and Support teams to raise reliability and security.