Junior Platform Operations Engineer — AI-Driven & Global

Infobip ltd.

Manila, Hinoba-an

Hybrid

PHP 335,000 - 670,000

Full time

14 days+

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Benefits offered by this job

Flexible hybrid work

ESOP

Career development

Global opportunities

Job summary

Infobip is seeking a Platform Operations Junior Engineer to support the operational backbone of its global communications platform. You will join a team evolving toward a broader operations model, reducing silos and improving efficiency with AI and automation.

The role blends technical administration, analytics, troubleshooting, and cross-team collaboration. Ideal candidates have 1–2 years of relevant experience, a technical mindset, and familiarity with Excel for tracking.

Qualifications

Candidate with up to 1-2 years of relevant experience.
Technical mindset with interest in telecommunications, platform operations, or messaging technologies.
Familiarity with Excel or similar tools used for operational tracking and analysis.
Curious and proactive approach to learning new tools, systems, and workflows.
Practical use of AI tools in work, learning, or daily problem-solving.

Responsibilities

Process platform provisioning requests and maintain connections across global telecom operators and partners
Troubleshoot platform issues across messaging channels and operational workflows
Collaborate with internal stakeholders, partners, and customers to resolve operational inquiries and ensure timely service delivery
Monitor operational patterns, identify inconsistencies, and support data-driven troubleshooting and process execution
Maintain internal documentation, databases, and operational procedures
Contribute to continuous improvement initiatives, including the adoption of AI tools and automation opportunities across operational processes