Junior Platform Operations Engineer — AI-Driven & Global

Infobip ltd.; Manila, Hinoba-an; Hybrid; PHP 335,000 - 670,000; Full time

Benefits offered by this job

Flexible hybrid work

ESOP

Career development

Global opportunities

Job summary

Infobip is seeking a Platform Operations Junior Engineer to support the operational backbone of its global communications platform. You will join a team evolving toward a broader operations model, reducing silos and improving efficiency with AI and automation.

The role blends technical administration, analytics, troubleshooting, and cross-team collaboration. Ideal candidates have 1–2 years of relevant experience, a technical mindset, and familiarity with Excel for tracking.

Qualifications

• Candidate with up to 1-2 years of relevant experience.
• Technical mindset with interest in telecommunications, platform operations, or messaging technologies.
• Familiarity with Excel or similar tools used for operational tracking and analysis.
• Curious and proactive approach to learning new tools, systems, and workflows.
• Practical use of AI tools in work, learning, or daily problem-solving.

Responsibilities

• Process platform provisioning requests and maintain connections across global telecom operators and partners
• Troubleshoot platform issues across messaging channels and operational workflows
• Collaborate with internal stakeholders, partners, and customers to resolve operational inquiries and ensure timely service delivery
• Monitor operational patterns, identify inconsistencies, and support data-driven troubleshooting and process execution
• Maintain internal documentation, databases, and operational procedures
• Contribute to continuous improvement initiatives, including the adoption of AI tools and automation opportunities across operational processes

Skills

Technical mindset

Data analysis

Pattern recognition

Operational processes

Customer-facing coordination

Excel

Tools

SMPP

SS7

Job description

Infobip is seeking a Platform Operations Junior Engineer to support the operational backbone of its global communications platform. You will join a team evolving toward a broader operations model, reducing silos and improving efficiency with AI and automation.

The role blends technical administration, analytics, troubleshooting, and cross-team collaboration. Ideal candidates have 1–2 years of relevant experience, a technical mindset, and familiarity with Excel for tracking.