Phone Support Specialist: Customer Care & Upsell

Alorica Inc.; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Job summary

Alorica Inc. in the Philippines is seeking a Brand Representative to handle inbound customer calls, resolve questions, and document interactions accurately while promoting the brand and upselling where appropriate. The role requires a high school diploma, 1-2 years of customer service experience, and strong communication, listening, and multi-tasking abilities.

You will work in a fast-paced center, stay motivated, and contribute to exceptional customer experiences. Equal Opportunity Employer.

Qualifications

• High School Diploma or equivalent.
• 1–2 years customer service experience – telephone experience.
• Excellent listening and interpersonal skills.
• Strong communication and problem solving abilities.

Responsibilities

• Communicate via inbound telephone calls with customers
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Understand all programs, systems, and procedures necessary to perform the job effectively
• Generate fees and up-sell wherever possible
• Represent highest standards of the brand

Skills

Active listening

Customer service

Telephone experience

Communication skills

Problem solving

Multitasking

Attention to detail

Positive attitude

Education

High School Diploma or equivalent

Job description

Alorica Inc. in the Philippines is seeking a Brand Representative to handle inbound customer calls, resolve questions, and document interactions accurately while promoting the brand and upselling where appropriate. The role requires a high school diploma, 1-2 years of customer service experience, and strong communication, listening, and multi-tasking abilities.

You will work in a fast-paced center, stay motivated, and contribute to exceptional customer experiences. Equal Opportunity Employer.