Phone Support & Customer Experience Specialist

Alorica Inc.; Tuguegarao; On-site; PHP 240,000 - 360,000; Full time

Job summary

Alorica Inc. in the Philippines is seeking a Brand Representative to handle inbound calls, resolve questions, and ensure accurate documentation while upholding the brand's high standards.

Ideal candidates have a high school diploma, 1–2 years of telephone-based customer service, strong listening and communication skills, adaptability, and a motivated, detail-oriented approach, with proficiency in PCs.

Qualifications

• High School Diploma or equivalent experience.
• 1–2 years customer service experience – telephone experience.
• Excellent listening and interpersonal skills.

Responsibilities

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Understand all programs, systems, and procedures necessary to perform the job effectively.
• Generate fees and up-sell wherever possible.
• Represent highest standards of the brand.

Skills

Active listening

Interpersonal skills

Analytical thinking

PC proficiency

Attention to detail

Motivated to help

Oral and written communication

Adaptability

Multi-tasking

Telephone support

Education

High School Diploma or equivalent

Job description

Alorica Inc. in the Philippines is seeking a Brand Representative to handle inbound calls, resolve questions, and ensure accurate documentation while upholding the brand's high standards.

Ideal candidates have a high school diploma, 1–2 years of telephone-based customer service, strong listening and communication skills, adaptability, and a motivated, detail-oriented approach, with proficiency in PCs.