Inbound Customer Experience Specialist (Upsell)

Alorica Inc.; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Alorica Inc. is recruiting for a customer service representative in the Philippines. The role involves handling inbound phone calls from customers, providing accurate information, and resolving questions while maintaining brand standards.

Candidates should have 1–2 years of customer service experience, strong communication skills, and PC proficiency. The role emphasizes a proactive, energetic, and adaptable attitude to support customers and team members.

Qualifications

• 1–2 years of customer service experience, telephone-based.
• Strong listening and communication skills.
• Proficient in PC and basic computer skills.
• Detail-oriented with quality focus.
• Able to multitask in a fast-paced environment.
• Energetic and customer-focused mindset.
• Adaptive to change.
• Excellent written and verbal communication.

Responsibilities

• Communicate via inbound telephone calls with customers.
• Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
• Accurately document and update records in required systems.
• Understand all programs, systems, and procedures necessary to perform the job effectively.
• Generate fees and upsell wherever possible.
• Represent highest standards of the brand.

Skills

Customer service

Phone support

Active listening

Multitasking

Written communication

Verbal communication

Attention to detail

Problem solving

Positive attitude

Adaptability

Team-oriented

PC proficiency

Education

High school diploma

Job description

Alorica Inc. is recruiting for a customer service representative in the Philippines. The role involves handling inbound phone calls from customers, providing accurate information, and resolving questions while maintaining brand standards.

Candidates should have 1–2 years of customer service experience, strong communication skills, and PC proficiency. The role emphasizes a proactive, energetic, and adaptable attitude to support customers and team members.