Customer Experience Specialist

Alorica; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

Alorica in Quezon City, Philippines is seeking a customer service representative to provide routine phone support tailored to client needs. The role requires at least a High School Diploma or GED, and a preference for those with an Associate’s degree. Candidates should possess prior customer service experience and familiarity with Microsoft Windows, Word, and Excel. The position offers a climate-controlled working environment conducive to productivity.

Qualifications

• High School Diploma or GED required; graduation from a college with an Associate’s degree preferred.
• Customer service experience is necessary.
• May require client-specific bilingual language requirement.

Responsibilities

• Performs routine customer service phone support to client-specific needs.
• Work is performed under regular supervision.

Skills

Customer service experience

Excellent oral and written communication skills

Strong interpersonal skills

Familiarity with Microsoft Windows

Phone related customer service

Patience/empathetic

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Alorica in Quezon City, Philippines is seeking a customer service representative to provide routine phone support tailored to client needs. The role requires at least a High School Diploma or GED, and a preference for those with an Associate’s degree. Candidates should possess prior customer service experience and familiarity with Microsoft Windows, Word, and Excel. The position offers a climate-controlled working environment conducive to productivity.