Philippines Workplace Operations Leader

Bytedance; Taguig; On-site; PHP 2,000,000 - 3,500,000; Full time

Job summary

ByteDance’s Workplace Services team creates seamless, welcoming and high-performing workplace experiences where people can do their best work. We bring together workplace experience, workplace services, catering, hospitality and essential services to ensure every aspect of the workplace works together—from the physical environment and daily operations to food, events and employee needs.

We are seeking a senior leader to drive integrated operations across Philippines sites, manage partners, own

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years in workplace, facilities, hospitality, catering or related services.
• Experience leading workplace operations across multiple locations and managing internal teams, vendors or service providers.
• Experience managing contracts, SLAs, KPIs, budgets and commercial performance.
• Strong stakeholder management and communication with senior leaders in a matrixed environment; proactive and adaptable.
• Data-driven, solution-focused with focus on balancing employee experience, operational performance, risk and cost.

Responsibilities

• Lead integrated workplace and facilities operations across assigned Philippines sites, managing IFM/service partners across hard and soft services, including MEP and food equipment maintenance, cleaning, workplace experience, space management, ticketing and employee support, ensuring safe, compliant, resilient and efficient workplaces.
• Deliver and support complex workplace projects and transformation programmes, including renovations, relocations, openings, day 2 works, workplace transformations, local and regional events, supporting delivery from design and planning through handover, including timely defect resolution and business continuity.
• Oversee workplace asset management, conducting regular audits and maintaining accurate asset inventory records to support effective operations and asset lifecycle management.
• Translate regional workplace strategy into scalable operating models and service standards, building strong local and regional partnerships with senior stakeholders across Real Estate, Facilities, EHS, Security, IT and HR to align workplace solutions with employee experience, business productivity, operational resilience and cost efficiency.
• Own workplace budgets and financial performance, including forecasting, cost tracking, invoice processing, expense allocation, cost-centre management and productivity initiatives, balancing service quality, employee experience and efficient resource utilisation.
• Drive operational excellence through data, governance and continuous improvement, establishing performance metrics and reporting, analysing FM and workplace data, conducting space and service audits, maintaining accurate space inventories, incorporating user feedback and leveraging technology to improve efficiency and service delivery.
• Lead workplace risk, resilience and experience initiatives, managing incidents, crises, operational risks and critical service dependencies while partnering with Food/F&B and other cross-functional teams to deliver high-quality hospitality, catering, events and community experiences, challenge existing ways of working and implement innovative solutions across the region.

Skills

Vendor management

Leadership

Contracts & SLAs

Financial management

Stakeholder management

Strategic planning

Data analytics

Education

Bachelor's degree or equivalent

IFMA

BOMA

CoreNet

PMP

Tools

PMP

Job description

ByteDance’s Workplace Services team creates seamless, welcoming and high-performing workplace experiences where people can do their best work. We bring together workplace experience, workplace services, catering, hospitality and essential services to ensure every aspect of the workplace works together—from the physical environment and daily operations to food, events and employee needs.

We are seeking a senior leader to drive integrated operations across Philippines sites, manage partners, own