Philippines Workplace Services Leader

Bytedance; Pateros; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

ByteDance's Workplace Services team leads integrated operations across the Philippines, overseeing hard and soft services, asset management and space planning to deliver safe, efficient workplaces.

The role focuses on managing budgets, contracts, governance, and regional partnerships with Real Estate, EHS, Security, IT and HR to align services with employee experience and business needs. A fast-paced, matrixed environment requires proactive leadership and a drive for continuous improvement.

Qualifications

• 5+ years' experience across workplace, facilities, hospitality, catering, office operations or related services.
• Experience leading workplace operations across multiple locations and managing internal teams, vendors or service providers.
• Experience managing contracts, SLAs, KPIs, budgets and commercial performance.
• Strong stakeholder management, communication, influencing and decision-making skills, including the ability to work with senior leaders in a matrixed environment; highly proactive and adaptable, with strong problem-solving and decision-making skills in a fast-paced environment.
• Data-driven, solution-focused and comfortable balancing employee experience, operational performance, risk and cost.

Responsibilities

• Lead integrated workplace and facilities operations across assigned Philippines sites, managing IFM/service partners across hard and soft services, including MEP and food equipment maintenance, cleaning, workplace experience, space management, ticketing and employee support, ensuring safe, compliant, resilient and efficient workplaces.
• Deliver and support complex workplace projects and transformation programmes, including renovations, relocations, openings, day 2 works, workplace transformations, local and regional events, supporting delivery from design and planning through handover, including timely defect resolution and business continuity.
• Oversee workplace asset management, conducting regular audits and maintaining accurate asset inventory records to support effective operations and asset lifecycle management.
• Translate regional workplace strategy into scalable operating models and service standards, building strong local and regional partnerships with senior stakeholders across Real Estate, Facilities, EHS, Security, IT and HR to align workplace solutions with employee experience, business productivity, operational resilience and cost efficiency.
• Own workplace budgets and financial performance, including forecasting, cost tracking, invoice processing, expense allocation, cost-centre management and productivity initiatives, balancing service quality, employee experience and efficient resource utilisation.
• Drive operational excellence through data, governance and continuous improvement, establishing performance metrics and reporting, analysing FM and workplace data, conducting space and service audits, maintaining accurate space inventories, incorporating user feedback and leveraging technology to improve efficiency and service delivery.
• Lead workplace risk, resilience and experience initiatives, managing incidents, crises, operational risks and critical service dependencies while partnering with Food/F&B and other cross-functional teams to deliver high-quality hospitality, catering, events and community experiences, challenge existing ways of working and implement innovative solutions across the region.

Skills

Leadership

Budget management

Contracts & SLAs

Stakeholder management

Data-driven

Strategic planning

Education

Bachelor's degree or equivalent experience

Job description

ByteDance's Workplace Services team leads integrated operations across the Philippines, overseeing hard and soft services, asset management and space planning to deliver safe, efficient workplaces.

The role focuses on managing budgets, contracts, governance, and regional partnerships with Real Estate, EHS, Security, IT and HR to align services with employee experience and business needs. A fast-paced, matrixed environment requires proactive leadership and a drive for continuous improvement.