Philippines Head of Operations & CX

Teencare; Manila; On-site; PHP 3,783,000 - 7,566,000; Full time

Job summary

TeenCare in Manila is seeking a Country Manager to build and run local operations, delivering a seamless customer experience as we scale. You will own day-to-day operations and work closely with the founder and leadership to drive execution across teams.

You will lead the local team, optimize customer onboarding, and continuously improve service quality, retention, and outcomes in a fast-paced, ambiguous environment.

Qualifications

• Strong operations or customer experience background.
• Highly organized with attention to detail.
• Proven ability to manage teams and processes.
• Comfortable working in fast-paced, ambiguous environments.
• Strong problem-solving and execution skills.

Responsibilities

• Own day-to-day operations in the Philippines.
• Ensure high-quality customer experience across onboarding and ongoing service.
• Manage and improve customer support and retention.
• Coordinate closely with central teams (product, growth, academic).
• Build and manage local team (CS, operations, mentors).
• Identify and fix operational bottlenecks quickly.

Job description

TeenCare in Manila is seeking a Country Manager to build and run local operations, delivering a seamless customer experience as we scale. You will own day-to-day operations and work closely with the founder and leadership to drive execution across teams.

You will lead the local team, optimize customer onboarding, and continuously improve service quality, retention, and outcomes in a fast-paced, ambiguous environment.