Country Manager — Philippines

TeenCare; Manila; Sur place; PHP 3 783 000 - 7 566 000; Plein temps

Résumé du poste

TeenCare in Manila is seeking a Country Manager to build and run local operations, delivering a seamless customer experience as we scale. You will own day-to-day operations and work closely with the founder and leadership to drive execution across teams.

You will lead the local team, optimize customer onboarding, and continuously improve service quality, retention, and outcomes in a fast-paced, ambiguous environment.

Qualifications

• Strong operations or customer experience background.
• Highly organized with attention to detail.
• Proven ability to manage teams and processes.
• Comfortable working in fast-paced, ambiguous environments.
• Strong problem-solving and execution skills.

Responsabilités

• Own day-to-day operations in the Philippines.
• Ensure high-quality customer experience across onboarding and ongoing service.
• Manage and improve customer support and retention.
• Coordinate closely with central teams (product, growth, academic).
• Build and manage local team (CS, operations, mentors).
• Identify and fix operational bottlenecks quickly.

Description du poste

Country Manager — Philippines

Location: Manila Reports to: CEO / Regional Lead

About TeenCare

At TeenCare, we work at the intersection of education, family, and technology — turning real signals from teens’ lives into clear, actionable guidance for parents. We combine human insight and AI to support better decisions in moments that actually matter.

We’re a fast-growing company in Southeast Asia, backed by global investors and trusted by parents across the region. Our products are used by families every week, and we’re building toward a platform that can scale globally. We’re looking for people who want to work on hard problems, take real ownership, and be held to a high bar.

About the Role

We’ve validated initial traction in the Philippines and are now scaling.

We’re looking for a Country Manager to build and run the local operations — ensuring a seamless experience for customers as we grow.

This role is about execution excellence across operations, customer experience, and team management.

What You’ll Do

• Own day-to-day operations in the Philippines
• Ensure high-quality customer experience across onboarding and ongoing service
• Manage and improve customer support and retention
• Coordinate closely with central teams (product, growth, academic)
• Build and manage local team (CS, operations, mentors)
• Identify and fix operational bottlenecks quickly

What We’re Looking For

• Strong operations or customer experience background
• Highly organized with attention to detail
• Proven ability to manage teams and processes
• Comfortable working in fast-paced, ambiguous environments
• Strong problem-solving and execution skills

Why This Role

• Be part of building a high-growth regional company
• High ownership and real impact on customer experience
• Work closely with founder and leadership team
• Competitive compensation + performance incentives

Contact Information

Email: [e-mail] Mobile: [phone]