Philippines Customer Experience and Logistics Manager

Magnum Icc Sweden Supply Ab; Mangahan; On-site; PHP 5,653,000 - 8,166,000; Full time

Benefits offered by this job

Market-competitive pay

Flexible ways of working

Health and wellbeing support

Time off to rest

Learning and development opportunities

Job summary

The Magnum Ice Cream Company is seeking a senior logistics leader to oversee national operations including logistics, warehouse, transportation, and customer service. You will develop and steer logistics strategies, set cost targets, and collaborate across functions to ensure seamless order processing.

We value execution, ownership, and the ability to translate vision into tangible improvements, leveraging data and digital tools to drive growth in a fast-moving FMCG environment.

Qualifications

• Experience in logistics, warehousing and customer experience within FMCG.
• Proven track record leading complex operations.
• Execution-driven with a solutions mindset and accountability.
• Ability to leverage partners, digital tools and data for better decisions.
• Strong people management, relationships, communication and e-skills.
• Thinks end-to-end and embraces ownership for results.
• Comfort in a fast-moving, evolving organisation and low-ego culture.
• Values collaboration, clarity and efficient ways of working.

Responsibilities

• Develop and steer logistics strategies and standards to align with global SC strategy and customer requirements.
• Set annual targets for logistics costs and investments across global/regional/local levels.
• Lead development and implementation of trade logistics.
• Define and develop logistics network for cost efficiency and service levels.
• Ensure seamless customer order processing.
• Improve service with the diamond model strategy for performance.
• Manage customer complaints and define solutions.
• Optimize warehouse productivity: inbound/outbound/inventory/space planning.
• Oversee efficient reverse logistics and CAPA improvements.
• Collaborate with IP, Production, QA, CD and Marketing for alignment.
• Co-lead logistics safety and security programs.
• Develop CX&L talents as part of succession planning.
• Oversee overall management of 3PL partners.

Skills

Logistics leadership

Cross-functional leadership

Data-driven decisions

3PL management

Job description

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall's, Cornetto and Ben & Jerry's, loved in 76 countries, we are the world's largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world's biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What truly sets us apart is how we work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We're curious and ready for what's next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

This role will oversee national operations including logistics, warehouse, transportation, and customer service

What you'll be responsible for

• Develop and steer Logistics strategies and process standards to comply with both the global SC strategy and customer-specific requirements.
• Develop and steer the global, regional, and local annual targets for logistics costs & logistics related investment budgets and initiatives
• Steers the development & implementation of trade logistics
• Define & develop logistics network to ensure optimal cost & customer service in every step of the order cycle and help improve operational efficiency
• Seamless customer orders processing
• Develop diamond model strategy on service improvement
• Customer complaints management and solutions
• Warehouse productivity optimization: Inbound, Outbound, Inventory Control, Warehouse capacity planning and Transport capacity planning
• Efficient reverse logistics process
• Identify other areas for improvement in the logistics process and implement solutions accordingly
• Collaborate with other departments, such as IP, Production, QA, CD and Marketing to ensure seamless coordination and alignment.
• Co‑lead logistics safety and security programs
• Maintain good team leadership by managing and developing key talents from CX&L as part of succession planning
• Overall management of 3PL partners

We're looking for someone who

• Has experience in logistics, warehouse management, and customer experience and can operate confidently in the fast-moving consumer goods industry
• Has experience in leading complex operations
• Is execution‑driven and has solutions‑mindset able to translate vision into reality and hold the cross functional team accountable in order to deliver results across the ecosystem
• Is able to leverage partners (hub, cross‑functional teams), digital tools, and data to make better decisions, drive growth/efficiency, and gain competitive advantage
• Brings strong people management, relationships, communication, and e skills
• Thinks end‑to‑end and takes ownerships for results
• Is comfortable working in a fast-moving, evolving organisation
• Values collaboration, clarity and low‑ego ways of working

What you'll get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market‑competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end‑to‑end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

Roles with real accountability and visible impact

Free to move fast, experiment and challenge how things are done

Continuous learning and development as the business grows

Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If this sounds like the place where you’d thrive, we’d love to hear from you.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other p