Philippines Customer Experience and Logistics Manager

Magnum RFM Ice Cream, Inc. (Selecta Philippines); Pasig; On-site; PHP 1,200,000 - 2,400,000; Full time

Job summary

Magnum Ice Cream Company in the Philippines seeks a senior Logistics leader to oversee national operations, including logistics, warehousing, transportation, and customer service.

You will develop and steer cost-efficient logistics strategies, set targets, manage 3PL partners, and collaborate with IP, Production, QA, CD and Marketing to ensure seamless order fulfilment and service excellence.

Qualifications

• Experience in logistics, warehouse management, and customer experience.
• Proven ability to lead complex operations.
• Execution-driven with a solutions mindset.
• Able to leverage partners, digital tools, and data to drive growth and efficiency.

Responsibilities

• Develop and steer logistics strategies and process standards to comply with global SC strategy and customer requirements.
• Develop and steer the annual targets for logistics costs and investments.
• Steers the development and implementation of trade logistics.
• Define and develop logistics network to ensure optimal cost and customer service.
• Seamless customer orders processing.
• Develop diamond model strategy on service improvement.
• Customer complaints management and solutions.
• Warehouse productivity optimization: inbound, outbound, inventory control, warehouse capacity planning and transport capacity planning.
• Efficient reverse logistics process.
• Identify other areas for improvement in the logistics process and implement solutions accordingly.
• Collaborate with IP, Production, QA, CD and Marketing to ensure seamless coordination.
• Co-lead logistics safety and security programs.
• Maintain good team leadership by managing and developing key talents from CX&L as part of succession planning.
• Overall management of 3PL partners.

Skills

Logistics management

People leadership

Data analytics

Cross-functional leadership

Job description

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

This role will oversee national operations including logistics, warehouse, transportation, and customer service

What You’ll Be Responsible For

• Develop and steer Logistics strategies and process standards to comply with both the global SC strategy and customer‑specific requirements.
• Develop and steer the global, regional, and local annual targets for logistics costs & logistics related investment budgets and initiatives
• Steers the development & implementation of trade logistics
• Define & develop logistics network to ensure optimal cost & customer service in every step of the order cycle and help improve operational efficiency
• Seamless customer orders processing
• Develop diamond model strategy on service improvement
• Customer complaints management and solutions
• Warehouse productivity optimization: Inbound, Outbound, Inventory Control, Warehouse capacity planning and Transport capacity planning
• Efficient reverse logistics process
• Identify other areas for improvement in the logistics process and implement solutions accordingly
• Collaborate with other departments, such as IP, Production, QA, CD and Marketing to ensure seamless coordination and alignment.
• Co‑lead logistics safety and security programs
• Maintain good team leadership by managing and developing key talents from CX&L as part of succession planning
• Overall management of 3PL partners

We’re Looking For Someone Who

• Has experience in logistics, warehouse management, and customer experience and can operate confidently in the fast‑moving consumer goods industry
• Has experience in leading complex operations
• Is execution‑driven and has solutions‑mindset able to translate vision into reality and hold the cross‑functional team accountable in order to deliver results across the ecosystem
• Is able to leverage partners (hub, cross‑functional teams), digital tools, and data to make better decisions, drive growth/efficiency, and gain competitive advantage
• Brings strong people management, relationships, communication, and e skills
• Thinks end‑to‑end and takes ownerships for results
• Is comfortable working in a fast‑moving, evolving organisation
• Values collaboration, clarity and low‑ego ways of working

What You’ll Get

Alongside meaningful work and strong development, we offer a reward package that typically includes

• Market‑competitive pay and performance related rewards
• Flexible ways of working
• Support for health, wellbeing and life outside of work
• Time off to rest and recharge
• Ongoing learning and development opportunities

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end‑to‑end. People who are driven by success to deliver more than we ever thought we could!

• Roles with real accountability and visible impact
• Free to move fast, experiment and challenge how things are done
• Continuous learning and development as the business grows
• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.