Pharmacy Support Representative

Genfinity Philippines, Inc.; Makati; Hybrid; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Hybrid schedule

Job summary

Cadence RX is looking for Pharmacy Support Representatives to join our diverse teams to resolve business-related cases, including contacting pharmacies to provide billing information, processing pending medications, and updating pharmacy records. The role is based in Makati with a hybrid schedule and values confidentiality and teamwork.

Qualified candidates typically hold a 4-year degree with at least 2 years of customer service experience; familiarity with US healthcare and HIPAA is a plus,

Qualifications

• College graduate of any 4-year course, allied health course is an advantage.
• Minimum 2 years of customer service experience in any field required.
• Experience in US Healthcare and Workers’ Compensation is an advantage.
• Prior knowledge of US pharmacy procedures, medical terminology, and the use of common medications preferred.
• Knowledge of HIPAA principles and standards is an advantage.
• Proficiency in Microsoft suite of products specifically Word, Excel and Outlook preferred.
• Exposure to Microsoft Dynamics 365 is an advantage.
• Must have excellent organizational, communication and customer service skills.
• Keen attention to detail.
• Excellent follow-through abilities and ability to coordinate several items simultaneously.
• Exercise considerable discretion, maintain confidentiality and practice independent judgment.
• Work as a team player in conjunction with all areas of the organization.
• Practice professional phone etiquette.
• Demonstrates initiative to proactively solve issues with minimal supervision.
• Typing speed of > 45 words per minute preferred.
• Willing to work any assigned shift during a work week in Makati City.
• Willing to work on a hybrid schedule.

Responsibilities

• Work in designated queues to complete business-related tasks.
• Handle call back cases to coordinate with pharmacy to process pending approved medications.
• Identify and prioritize cases that need immediate action and / or escalation.
• Assist pharmacies with updating payers’ billing information.
• Document and update records in Microsoft Dynamics 365.
• Consistently meet required metrics while maintaining quality standards.
• Adhere to all company policies and procedures, and local, state and federal laws and regulations.
• Other duties as assigned.

Skills

Customer service

Attention to detail

Communication skills

Typing speed >45 wpm

Education

4-year college degree

Tools

Microsoft Dynamics 365

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CADENCE RX

Not just another PBM Founded in early 2019, Cadence Rx launched an industry-leading peer-to-peer prescription platform created to elevate our clients’ experience within the workers’ compensation market. These goals are achieved through agile responsiveness, advanced technology, and true transparency. Cadence Rx, Inc. is a privately held business based in Tampa, Florida. We are a nationally recognized woman-owned business exclusively serving the national workers’ compensation market. Cadence Rx is an agile and entrepreneurial enterprise led by a dedicated team of industry professionals who share extensive workers’ compensation knowledge, pharmacy expertise, and experience in offering a high-touch customer service model.

Cadence RX is looking for Pharmacy Support Representatives to join our diverse teams to make innovation possible.

Position Summary:
A Pharmacy Support Representative assists with resolving business related cases by taking the necessary workflow steps. Responsibilities include making outreaches to the pharmacy to complete tasks such as, provide billing information, process pending medications, and update pharmacy information.

Roles and Responsibilities

• Work in designated queues to complete business-related tasks.
• Handle call back cases to coordinate with pharmacy to process pending approved medications.
• Identify and prioritize cases that need immediate action and / or escalation.
• Assist pharmacies with updating payers’ billing information.
• Document and update records in Microsoft Dynamics 365.
• Consistently meet required metrics while maintaining quality standards.
• Adhere to all company policies and procedures, and local, state and federal laws and regulations.
• Other duties as assigned.

Qualifications

• College graduate of any 4-year course, allied health course is an advantage.
• Minimum 2 years of customer service experience in any field required.
• Experience in US Healthcare and Workers’ Compensation is an advantage.
• Prior knowledge of US pharmacy procedures, medical terminology, and the use of common medications preferred.
• Knowledge of HIPAA principles and standards is an advantage.
• Proficiency in Microsoft suite of products specifically Word, Excel and Outlook preferred.
• Exposure to Microsoft Dynamics 365 is an advantage.
• Must have excellent organizational, communication and customer service skills.
• Keen attention to detail.
• Excellent follow-through abilities and ability to coordinate several items simultaneously.
• Exercise considerable discretion, maintain confidentiality and practice independent judgment.
• Work as a team player in conjunction with all areas of the organization.
• Practice professional phone etiquette.
• Demonstrates initiative to proactively solve issues with minimal supervision.
• Typing speed of > 45 words per minute preferred.
• Willing to work any assigned shift during a work week in Makati City.
• Willing to work on a hybrid schedule.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

Genfinity as an Equal Opportunity Employer, believes in each person’s potential, and we’ll help you achieve yours.

All information will be kept confidential according to EEO guidelines.

Privacy Notice & Consent

We value your privacy. By submitting your information through this form, you are applying for a position at Genfinity Philippines, Inc. and voluntarily providing personal information, including your name, contact details, and resume.

This information will be collected and processed solely for recruitment purposes , including evaluating your qualifications, assessing your skills, verifying your background, and contacting you about your application. As part of the recruitment process, identity verification may be conducted at a later stage i.e. post-offer stage, which may require the collection and review of valid identification documents. Your personal data will be processed in accordance with the Data Privacy Act of 2012.

You have the right to access, correct, or withdraw your data at any time. For more information, please refer to our Privacy Policy or contact our Data Protection Team at [e-mail].

By submitting this form, I acknowledge that I have read and understood the above Privacy Notice and hereby give my free, informed, and voluntary consent to the collection and processing of my personal information by Genfinity Philippines, Inc. for recruitment purposes.