Pharma Customer Care Rep – Onsite Pasig

TKHS Group Incorporated; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading online pharmacy in Metro Manila is seeking customer service agents to handle inquiries related to online medicine orders. Candidates should have at least 6 months of experience in customer service and possess strong communication skills. Responsibilities include assisting customers through calls, chats, and emails, ensuring order accuracy, and addressing any concerns. The role requires familiarity with mobile apps and readiness to work in a fast-paced environment, with an expected start in the 1st week of February.

Qualifications

• 6 months to 1 year of call center or customer service experience.
• Experience in online pharmacy, healthcare, or e-commerce support is a plus.
• Able to work efficiently in a fast-paced environment.

Responsibilities

• Handle customer inquiries via calls, chats, or emails regarding online medicine orders.
• Provide order status updates and assist with order placement.
• Verify prescriptions and ensure order accuracy.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Familiar with mobile apps

Job description

A leading online pharmacy in Metro Manila is seeking customer service agents to handle inquiries related to online medicine orders. Candidates should have at least 6 months of experience in customer service and possess strong communication skills. Responsibilities include assisting customers through calls, chats, and emails, ensuring order accuracy, and addressing any concerns. The role requires familiarity with mobile apps and readiness to work in a fast-paced environment, with an expected start in the 1st week of February.