Customer Representative – Pharmaceutical Account

TKHS Group Incorporated; Pasig; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading online pharmacy in Metro Manila is seeking customer service agents to handle inquiries related to online medicine orders. Candidates should have at least 6 months of experience in customer service and possess strong communication skills. Responsibilities include assisting customers through calls, chats, and emails, ensuring order accuracy, and addressing any concerns. The role requires familiarity with mobile apps and readiness to work in a fast-paced environment, with an expected start in the 1st week of February.

Qualifications

• 6 months to 1 year of call center or customer service experience.
• Experience in online pharmacy, healthcare, or e-commerce support is a plus.
• Able to work efficiently in a fast-paced environment.

Responsibilities

• Handle customer inquiries via calls, chats, or emails regarding online medicine orders.
• Provide order status updates and assist with order placement.
• Verify prescriptions and ensure order accuracy.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Familiar with mobile apps

Job description

Key Responsibilities

• Handle customer inquiries via calls, chats, or emails regarding online medicine orders
• Provide order status updates and assist with order placement through the app
• Guide customers on app usage, account setup, and order tracking
• Verify prescriptions and ensure order accuracy
• Coordinate with pharmacy and delivery teams to resolve order issues
• Address order-related concerns and document interactions in the system
• Ensure compliance with data privacy and healthcare regulations

Qualifications

• 6 months -1 year of call center or customer service experience
• Experience in online pharmacy, healthcare, or e-commerce support is a plus
• Strong communication and problem-solving skills
• Familiar with mobile apps and online ordering platforms
• Able to work efficiently in a fast-paced environment
• Willing to assigned in Meralco Ave Pasig City
• can start on 1st week of February