Personal Assistant

Biosite Medical Instruments; Davao City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Biosite Medical Instruments is seeking a reliable Airbnb Personal Assistant to manage day-to-day rental operations and deliver a smooth guest experience in Davao City, Philippines.

You will handle reservations, guest inquiries, check-ins, property readiness, listings updates, payments tracking, and coordination with cleaners and service providers while ensuring compliance with company policies.

Qualifications

• Experience in Airbnb, vacation rental, hospitality, property management, or customer service is an advantage.
• Strong organizational and time-management skills.
• Excellent attention to detail.
• Ability to multitask and work independently.
• Strong problem-solving and customer service skills.

Responsibilities

• Manage Airbnb reservations, calendars, availability, and guest bookings.
• Respond promptly and professionally to guest inquiries, requests, and concerns.
• Coordinate guest check-ins and check-outs and provide accurate instructions.
• Monitor property readiness before guest arrivals.
• Coordinate cleaning, laundry, maintenance, and repair services.
• Conduct or arrange property inspections to ensure cleanliness and quality standards.
• Address guest complaints and resolve operational issues efficiently.
• Coordinate with property owners, cleaners, maintenance personnel, and service providers.
• Update property listings, including descriptions, photos, amenities, and house rules.
• Track payments, expenses, deposits, and other property-related records.
• Maintain accurate reservation, guest, maintenance, and incident records.
• Monitor guest reviews and feedback and identify opportunities to improve guest experience.
• Handle last-minute changes, cancellations, emergencies, and other operational concerns.
• Ensure compliance with company policies, Airbnb requirements, and property rules.
• Perform other administrative and operational tasks as assigned.

Skills

Airbnb/vacation rental experience

Organizational skills

Time management

Attention to detail

Multitasking

Problem solving

Customer service

Airbnb platform proficiency

Job description

Job Description

We are looking for a reliable, organized, and service-oriented Airbnb Personal Assistant (PA) to manage day-to-day rental operations and ensure a smooth and positive experience for our guests.

Key Responsibilities

• Manage Airbnb reservations, calendars, availability, and guest bookings.

• Respond promptly and professionally to guest inquiries, requests, and concerns.

• Coordinate guest check-ins and check-outs and provide accurate instructions.

• Monitor property readiness before guest arrivals.

• Coordinate cleaning, laundry, maintenance, and repair services.

• Conduct or arrange property inspections to ensure cleanliness and quality standards.

• Address guest complaints and resolve operational issues efficiently.

• Coordinate with property owners, cleaners, maintenance personnel, and service providers.

• Update property listings, including descriptions, photos, amenities, and house rules.

• Track payments, expenses, deposits, and other property-related records.

• Maintain accurate reservation, guest, maintenance, and incident records.

• Monitor guest reviews and feedback and identify opportunities to improve guest experience.

• Handle last-minute changes, cancellations, emergencies, and other operational concerns.

• Ensure compliance with company policies, Airbnb requirements, and property rules.

• Perform other administrative and operational tasks as assigned.

Qualifications

• Experience in Airbnb, vacation rental, hospitality, property management, or customer service is an advantage.

• Strong organizational and time-management skills.

• Excellent attention to detail.

• Ability to multitask and work independently.

• Strong problem-solving and customer service skills.

• Comfortable using Airbnb and other online booking platforms.

• Flexible and willing to handle urgent guest concerns when necessary.

• Professional, reliable, and service-oriented attitude.