People Operations Specialist

Dayforce; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Dayforce is seeking an HR Operations Specialist to provide Tier 1 support for HR inquiries and transactions. You will help maintain data integrity, support employee lifecycle activities, and collaborate with the HR team to meet service metrics and improve processes.

You'll work with HRIS/CRM systems, handle confidential information, and create clear SOPs and playbooks. Global scope; growth and development opportunities available.

Qualifications

• 5+ years in HR Operations or HR Shared Services, ideally across multiple countries.
• Strong end-to-end knowledge of the employee lifecycle: onboarding to offboarding.
• Understanding of local employment practices, compliance, privacy and records management.
• Continuous-improvement mindset to simplify and standardize processes.
• Detail-oriented with emphasis on data accuracy.
• Proficient in Microsoft Office; familiar with HRIS and CRM systems.

Responsibilities

• Serve as first point of contact for HR inquiries from global employees.
• Support onboarding, offboarding, open enrollment, benefits, payroll, verifications.
• Resolve issues with first-contact resolution.
• Provide administrative support across HR functions.
• Maintain employee records in HRIS and other databases; ensure compliance.
• Collaborate with HR teams to streamline processes.
• Create documentation for end-to-end processes; maintain SOPs.
• Participate in training and HR service center resources.
• Maintain understanding of global HR policies and regulations.
• Navigate Case Management System to document inquiries.
• Identify and resolve procedural issues with leadership.
• Identify opportunities for continuous improvement or automation.
• Uphold confidentiality and data protection compliance.
• Participate in special projects.

Skills

HR Operations

Employee Lifecycle

HRIS

CRM systems

Data accuracy

Microsoft Office

Tools

HRIS

CRM systems

Job description

Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.

Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.

Our brand promise - Makes Work Life Better- Reflects our commitment to employees, customers, partners and communities globally.

About The Opportunity

The HR Operations Specialist will provide Tier 1 support for common HR inquiries and transactions, playing a vital role in delivering accurate and timely HR services to employees, managers, and stakeholders. This position focuses on maintaining data integrity and adhering to internal procedures while supporting various employee lifecycle activities. The HR Operations Specialist will collaborate closely with the HR team to meet defined service delivery metrics and streamline HR processes. For this role, we value someone who brings strong HR operations experience, confidence in managing complex cases, and the ability to improve how work gets done.

What You’ll Get To Do

• Serve as the first point of contact for HR inquiries from global employees, providing timely and accurate information regarding HR policies, processes, and services.
• Support and answer questions about employee lifecycle activities such as but not limited to onboarding, offboarding, open enrollment, benefits, payroll, and employment verifications.
• Resolve employee issues and inquiries by utilizing strong problem-solving skills and a customer‑centric approach aimed at first contact resolution.
• Provide administrative support across diverse HR functions.
• Maintain accurate employee records and data within the HRIS and other relevant databases and ensure compliance with data protection regulations.
• Collaborate with HR teams to streamline processes and enhance the overall employee experience.
• Create clear documentation for end‑to‑end processes, maintain SOPs and playbooks, identify gaps, and ensure processes are consistent, compliant, and scalable.
• Participate in training sessions and contribute to the development of HR service center resources.
• Maintain a foundational understanding of global HR policies, practices, and regulatory requirements.
• Navigate the Case Management System(CRM) to manage and document inquiries effectively.
• Identify and support the resolution of procedural issues with team leadership for timely resolution.
• Identify opportunities for continuous improvement or automation within HR processes.
• Uphold strict confidentiality and discretion in handling sensitive HR matters, ensuring compliance with data protection regulations.
• Participate in special projects as requested.

Skills And Experience We Value

• 5+ years of HR Operations, People Services, HR Shared Services, or HR Generalist experience, ideally supporting multiple countries or a large employee population.
• Strong end‑to‑end knowledge of the employee lifecycle—onboarding, employee data changes, leaves, benefits, offboarding, and employment documentation.
• Good understanding of local employment practices, government statutory benefits, compliance, privacy, and records‑management requirements.
• A continuous‑improvement mindset: someone who does not just complete transactions, but looks for ways to simplify, standardize, and improve the employee experience.
• Detail‑oriented with a focus on data accuracy.
• Proficiency in Microsoft Office Suite and familiarity with HRIS and CRM systems.

What’s In It For You

Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.

We encourage individuals to apply based on their passions.

Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.

With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.

Artificial intelligence may be used in the screening, assessment, or selection of applicants for this position.