Sr Manager Human Resources

First Advantage Global operating Centre; Muntinlupa; Hybrid; PHP 1,000,000 - 1,700,000; Full time

Benefits offered by this job

Hybrid work setup

Competitive Salary Package

HMO Benefits

Free mental health consultation

Remote work set up

Job summary

First Advantage Global operating Centre in the Philippines is seeking a Senior Manager, People & Culture to lead HR strategy for the local business. The role partners with regional and global leaders to drive talent, engagement, and organizational effectiveness in a hybrid work environment.

You will shape workforce planning, leadership development, employee relations, and performance management, while ensuring compliance with local labour laws and company policies across the Philippines.

Qualifications

• Bachelor’s degree in Human Resources, Psychology, Business, or related field.
• Eight or more years of progressive Human Resources or People & Culture experience.
• Three or more years in a senior HR Business Partner or People leadership role.
• Experience supporting large-scale operations, customer service, BPO, technology, or shared services environments.
• Strong employee relations and employment law experience within the Philippines.

Responsibilities

• Strategic Partnership: Develop and execute people strategies that support business objectives and workforce plans.
• Employee Relations & Compliance: Lead complex employee relations matters and ensure compliance with Philippines labour law and policies.
• Talent & Leadership Development: Support talent reviews, succession planning, and leadership development initiatives.
• Engagement & Culture: Champion culture, engagement data analysis, and wellbeing initiatives.
• Organisational Effectiveness: Lead design changes, workforce planning, and use people metrics for decision making.
• Compensation & Rewards: Collaborate with Total Rewards on merit cycles and market benchmarking.

Skills

Business acumen

Stakeholder mgmt

Coaching leaders

Talent management

Organizational design

Change management

Communication

Analytical thinking

Global matrix work

Education

Bachelor’s degree in Human Resources, Psychology, Business, or a related field

Job description

SENIOR MANAGER PEOPLE & CULTURE (HYBRID WORK SET-UP)

Not available immediately? No worries! We welcome candidates who can start in January 2027

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage

First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

What You’ll Do

A successful SENIOR MANAGER PEOPLE & CULTURE will serve as the strategic People partner for leaders and employees across the Philippines. This leadership role is responsible for delivering people strategies that support business performance, employee engagement, leadership effectiveness, organizational growth, and compliance with local employment legislation. The role will partner closely with regional and global leaders to drive talent management, workforce planning, organizational effectiveness, employee relations, culture initiatives, and transformational change, while ensuring alignment between global P&C priorities and local business needs.

Key Responsibilities

Strategic Partnership

Partner with business leaders to develop and execute people strategies that support business objectives and workforce plans.

Serve as a trusted advisor on organizational design, workforce planning, succession planning, and talent management.

Provide guidance and coaching to leaders on people-related matters, team effectiveness, and leadership capability.

Support business transformation, integration, and change management initiatives.

Employee Relations & Compliance

Lead complex employee relations matters, investigations, disciplinary processes, grievances, and performance management cases.

Ensure compliance with Philippines labour legislation and company policies.

Partner with Legal and business leaders to mitigate people-related risk and drive consistent decision-making.

Provide expert guidance on statutory obligations, employment practices, and policy application.

Talent & Leadership Development

Support annual talent review, succession planning, and performance management processes.

Partner with leaders to identify high-potential talent and development opportunities.

Coach leaders on performance improvement, feedback, and employee development.

Drive initiatives that strengthen leadership capability and career growth.

Engagement & Culture

Champion company culture, values, and employee experience initiatives.

Analyse engagement data and recommend actions to improve retention, productivity, and employee satisfaction.

Partner with leaders to implement recognition, wellbeing, and inclusion initiatives.

Support employee communications and change management activities.

Organisational Effectiveness

Lead organisational design and restructuring initiatives when required.

Support workforce planning and headcount management activities.

Use workforce analytics and people metrics to identify trends and inform decision-making.

Provide recommendations that improve organisational effectiveness and employee outcomes.

Compensation & Rewards

Partner with Total Rewards teams on merit cycles, compensation reviews, market benchmarking, and incentive programmes.

Support leaders in making equitable and data-driven compensation decisions.

Ensure reward programmes are administered consistently and in alignment with company guidelines.

People Leadership

Lead, coach, and develop assigned P&C team members.

Build a high-performing and collaborative team environment.

Drive accountability, capability development, and succession planning within the P&C function.

Promote continuous improvement across people processes and service delivery.

What You Will Need to be Successful:

Experience

• Bachelor’s degree in Human Resources, Psychology, Business, or a related field.
• Eight or more years of progressive Human Resources or People & Culture experience.
• Three or more years in a senior HR Business Partner or People leadership role.
• Experience supporting large-scale operations, customer service, BPO, technology, or shared services environments.
• Strong employee relations and employment law experience within the Philippines.

What You May Need to be Successful:

Skills & Competencies:

• Strong business acumen and strategic thinking capability.
• Excellent stakeholder management and influencing skills.
• Proven ability to coach and develop leaders.
• Strong knowledge of talent management, organizational design, and change management.
• Exceptional communication and relationship-building skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a global, matrixed environment.

Success Measures

• Improved leadership capability and team effectiveness.
• Strong employee engagement and retention outcomes.
• Effective management of employee relations risk.
• Delivery of talent review and succession planning objectives.
• Successful execution of organizational and transformation initiatives.
• Strong partnership and credibility with business leaders.

Why Join Us at First Advantage?

At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values — Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired — empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact.

First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development.

• Employee Impact Groups
• FA Cares volunteer opportunities
• Mentorship Advantage Program
• SOAR, award-winning manager development program

Additional benefits offered include:

• Competitive Salary Package
• HMO Benefits
• Free mental health consultation
• Remote work set up

Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.