People Services Advisor, North America

Cushman & Wakefield; Taguig; On-site; PHP 550,000 - 850,000; Full time

Job summary

Cushman & Wakefield is hiring an experienced People Services Advisor to support North America from the Philippines. You will act as the front-line contact for employee inquiries and manage HR processes end-to-end across multiple platforms.

You will triage, resolve, and route requests within SLAs, collaborating with HR Centers of Excellence. A bachelor’s degree and 3+ years in HR operations are required, with night shifts and Philippine holidays expected.

Qualifications

• Bachelor’s degree with work experience in global HR Shared Services.
• Minimum 3 years’ experience in HR operations or employee relations.
• Experience supporting US/Canada is preferred.

Responsibilities

• Serve as front-line point of contact for employee inquiries (Benefits, Payroll, etc.).
• Provide Tier 1 and 2 HR shared services support and triage inquiries.
• Maintain full employee lifecycle knowledge across systems and processes.
• Respond to inquiries via phone, chat, and email within SLA.
• Collaborate with HR Centers of Excellence and stakeholders.

Skills

HR Shared Services

Customer service

SLA management

KPI reporting

Communication

Education

Bachelor's degree

Tools

Workday

ServiceNow

ADP

JDE

Kronos

HRIS

Job description

Job TitlePeople Services Advisor, North AmericaJob Description SummaryJob Description SummaryThis individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.Job DescriptionJob DescriptionAbout the Role:Experienced HR Advisor in large and complex organization supporting US and CanadaAdministrative and Clerical responsibilities, including providing satisfactory and accurate updates/answers/resolutions to employees’ inquiries and concernsResponsible for providing Shared Services Tier 1 and 2 level support and inquiry triagingKnowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex businessRespond to questions regarding standard HR procedures and practices to support Managers and Employees across all supported systemsProvide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, and email inquiries within required SLA.Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1 and 2.Effectively manage workload within HR ticketing systemMeet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)Communicate successfully using multiple types of technology – email, phone, messaging, etc.Maintain direct ownership of tasks/projectsFull ownership of I-9 process and Unemployment ClaimsExperience with Workday, ServiceNow, ADP, JDE, and Kronos, Equifax preferred.About You:Bachelor’s degree with at least 2 years of experience in HR Shared Services or a related Global HR function.Demonstrates self-direction and ability to work under minimal supervision.Minimum of 3 years’ experience in HR operations, employee relations, or related functionsAmenable to work at night, and during Philippine holidays.INCO: “Cushman & Wakefield”