People Operations (Philippines)

Qoala; Manila; On-site; PHP 360,000 - 720,000; Full time

Job summary

Qoala, a growing HR partner in the Philippines, seeks a detail-oriented HR Generalist (Associate) to support day-to-day operations. You will handle payroll processing, employee administration, reimbursements, and coordination with outsourced vendors while ensuring compliance with Philippine labor regulations.

The role requires a Bachelor’s degree and at least 3 years of HR experience, familiarity with labor laws, HRIS/payroll systems, and strong communication and data privacy skills.

Qualifications

• Bachelor’s degree in HR, business admin, or related field.
• Minimum 3 years HR experience with payroll exposure in the Philippines.
• Familiar with labor laws and statutory compliance (SSS, PhilHealth, Pag-IBIG, BIR).
• Experience with HRIS or payroll systems and government portals.
• Strong attention to detail, organizational skills, and high integrity.
• Good communication and ability to handle confidential information.

Responsibilities

• Process monthly payroll and reimbursements with external vendors.
• Maintain employee files, contracts, and data; onboard/offboard.
• Manage timekeeping, leaves, and absences; HR letters.
• Monitor vendor SLAs and data accuracy; support audits.
• Roll out HR policies and support events/ad hoc tasks.

Skills

Attention to detail

Organizational skills

Communication skills

Confidentiality

Education

Bachelor’s Degree in HR/Business Admin

Tools

HRIS

Payroll systems

Government portals

Job description

We are looking for a detail-oriented and proactive HR Generalist (Associate Level) to support our day-to-day HR operations. The ideal candidate will be responsible for a wide range of HR administrative duties, with a primary focus on payroll processing, employee administration, reimbursements , and coordination with outsourced vendors . This role is crucial in ensuring smooth HR processes and compliance with company policies and Philippine labor regulations.

Responsibilities

1. 1. Payroll & Reimbursement

   Prepare and process monthly payroll in coordination with finance and external payroll vendors.

   Ensure accurate calculation of salary, benefits, deductions, and statutory contributions.

   Handle compliance and regular submissions for all government-mandated benefits including:

   • SSS (Social Security System)
   • PhilHealth (Philippine Health Insurance Corporation)

   Maintain and update all required government portals related to payroll (e.g., My.SSS, PhilHealth, Pag-IBIG online and other relevant mandatory portals).

   Manage employee reimbursements and coordinate timely disbursement.

   Maintain payroll records, report and support audit and government reporting requirements.

2. 2. Employee Administration

   Maintain and update employee files (digital and physical), contracts, and personal data.

   Handle onboarding and offboarding processes and related documentation.

   Manage employee records for timekeeping, leaves, and absences.

   Support with issuance of HR letters such as employment verification.

   Monitor and compile reports and data from outsourced partners (headcount, payroll and invoice reconciliation)

   Ensure vendor SLA compliance and data accuracy.

   Support audits and internal reviews related to external HR services.

3. 4. General HR Support

   Assist in rolling out HR policies and employee communication.

   Assist in several office expenses, employee reimbursement tracker, and business trip coordination.

   Support HR initiatives, events, and ad hoc tasks as required.

Requirements

• Bachelor’s Degree in Human Resources, Business Administration, or related field.
• Min. 3 years of HR experience, preferably with exposure to payroll and employee services in the Philippines.
• Familiarity with labor laws and statutory compliance (SSS, PhilHealth, Pag-IBIG, BIR).
• Experience with HRIS or payroll systems and government portals.
• Strong attention to detail, organizational skills, and high integrity.
• Good communication skills and ability to handle sensitive employee information confidentially

Working Conditions

Office-based role with occasional coordination with vendors or government agencies.

May require flexibility during payroll cutoffs or compliance deadlines.