People Experience Partner

Our Clients; Quezon City; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

Our Clients is seeking a People Experience Partner to support employees and stakeholders across HR processes with a focus on case management and compliance within a US-based healthcare environment.

You will handle inquiries, document cases, and help improve HR service delivery while maintaining confidentiality and accuracy in a dynamic, multi-site setting.

Qualifications

• Relevant experience in HR, People Operations, People Experience, HR Operations, Employee Services, or a related function.
• Working knowledge of US employment practices and employment compliance requirements.
• Experience handling employee cases, HR inquiries, or service requests through case management or ticketing systems.
• Strong documentation and organizational skills.
• Ability to handle confidential and sensitive employee information appropriately.
• Strong written and verbal communication skills.
• Strong attention to detail and ability to manage multiple employee cases or requests.
• Demonstrated ability to identify process issues and contribute to continuous improvement.

Responsibilities

• Serve as a point of contact for employees and stakeholders regarding HR and people-related concerns, inquiries, and requests.
• Provide accurate and timely guidance on employee-related processes and workplace policies.
• Support the consistent application of people practices across the organization.
• Handle sensitive employee matters with professionalism, discretion, and appropriate escalation.
• Manage employee cases and requests through HR case management and ticketing systems.
• Review, document, track, and resolve cases within established processes and service expectations.
• Maintain accurate case records and ensure appropriate follow-up through resolution.
• Identify recurring employee concerns or case trends that may require process or policy improvements.
• Apply knowledge of US employment practices and applicable employment compliance requirements when handling employee-related matters.
• Support HR processes in accordance with established policies, procedures, and compliance requirements.
• Maintain appropriate documentation and elevate complex or sensitive matters when necessary.
• Create and maintain clear documentation for HR processes, procedures, and recurring employee inquiries.
• Identify opportunities to improve employee-facing processes and HR service delivery.
• Contribute to process standardization, efficiency, and continuous improvement initiatives.
• Help ensure process changes are properly documented and communicated to relevant stakeholders.

Skills

Employee-centric service

US employment practices

Case management

Documentation

Continuous improvement

Attention to detail

Confidentiality

Stakeholder communication

Organization

Problem solving

Tools

HR case management systems

HR ticketing platforms

HRIS

Microsoft Office

Knowledge-management tools

Job description

Role Overview

The People Experience Partner supports employees and business stakeholders across key people-related processes, with a focus on employee support, HR case management, compliance, and continuous improvement. The role requires a strong understanding of US employment practices and the ability to manage employee inquiries and cases accurately, consistently, and confidentially within a US-based healthcare environment.

Key Responsibilities

Employee & People Support

• Serve as a point of contact for employees and stakeholders regarding HR and people-related concerns, inquiries, and requests.
• Provide accurate and timely guidance on employee-related processes and workplace policies.
• Support the consistent application of people practices across the organization.
• Handle sensitive employee matters with professionalism, discretion, and appropriate escalation.

HR Case Management

• Manage employee cases and requests through HR case management and ticketing systems.
• Review, document, track, and resolve cases within established processes and service expectations.
• Maintain accurate case records and ensure appropriate follow-up through resolution.
• Identify recurring employee concerns or case trends that may require process or policy improvements.

US Employment Practices & Compliance

• Apply knowledge of US employment practices and applicable employment compliance requirements when handling employee-related matters.
• Support HR processes in accordance with established policies, procedures, and compliance requirements.
• Maintain appropriate documentation and elevate complex or sensitive matters when necessary.

Process Documentation & Continuous Improvement

• Create and maintain clear documentation for HR processes, procedures, and recurring employee inquiries.
• Identify opportunities to improve employee-facing processes and HR service delivery.
• Contribute to process standardization, efficiency, and continuous improvement initiatives.
• Help ensure process changes are properly documented and communicated to relevant stakeholders.

Required Qualifications & Experience

• Relevant experience in HR, People Operations, People Experience, HR Operations, Employee Services, or a related function.
• Working knowledge of US employment practices and employment compliance requirements.
• Experience handling employee cases, HR inquiries, or service requests through case management or ticketing systems.
• Strong documentation and organizational skills.
• Ability to handle confidential and sensitive employee information appropriately.
• Strong written and verbal communication skills.
• Strong attention to detail and ability to manage multiple employee cases or requests.
• Demonstrated ability to identify process issues and contribute to continuous improvement.

Technology & Tools

Experience with or exposure to:

• HR case management systems
• HR ticketing/service management platforms
• HRIS or employee service platforms
• Microsoft Office or comparable productivity tools
• Process documentation and knowledge-management tools

Key Competencies

• Employee-centric service mindset
• US employment practices and compliance awareness
• Case management and issue resolution
• Process documentation
• Continuous improvement
• Attention to detail
• Confidentiality and sound judgment
• Stakeholder communication
• Organization and prioritization
• Problem solving