People Experience Partner (US Healthcare | HR Case Management | Night Shift)

Private Advertiser; Pasig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Private Advertiser is seeking a People Experience Partner to be the go-to HR contact for employees and stakeholders in a US-based healthcare environment. This fully onsite role in Pasig City handles employee support, HR case management, US compliance, and process improvements.

You will be the first point of contact for HR questions, manage cases through ticketing systems, and implement consistent people practices while handling sensitive information with discretion.

Qualifications

• Experience in HR-related roles such as People Operations, HR Operations, or Employee Services.
• Working knowledge of US employment practices and compliance requirements.
• Experience handling HR inquiries and service requests via case management or ticketing systems.
• Strong documentation and organizational skills.

Responsibilities

• Be the HR contact for employees and business stakeholders; provide guidance on policies and processes.
• Manage HR cases through ticketing systems and ensure timely resolution within service levels.
• Apply US employment practices and maintain compliance with company policies and standards.
• Document HR processes clearly and drive continuous process improvements.

Skills

HR operations

US employment compliance

Documentation

Communication skills

Confidentiality

Organization

Problem solving

Tools

HRIS

HR ticketing systems

MS Office

Job description

People Experience Partner

Work Setup: Fully Onsite, Pasig City
Employment Type: Full-time
Shift: Night Shift (US Working Hours)

About the Role

We’re looking for a People Experience Partner to be the go-to HR contact for employees and business stakeholders in a US-based healthcare environment. The role involves employee support, HR case management, US employment compliance, and continuous process improvement.

If you enjoy solving people’s concerns, keeping things organized, and making HR processes work better, this is a role where you can make a real impact every shift.

What You’ll Do

Support employees and stakeholders

• Be the first point of contact for HR and people-related questions, concerns, and requests

• Give accurate, timely guidance on workplace policies and employee processes

• Help apply people practices consistently across the organization

• Handle sensitive matters with discretion and elevate when needed

Manage HR cases

• Handle employee cases and requests through HR case management and ticketing systems

• Review, document, track, and resolve cases within service expectations

• Keep accurate case records and follow up until every case is closed

• Spot recurring concerns and trends that point to process or policy improvements

Apply US employment practices and compliance

• Use your knowledge of US employment practices and compliance requirements when handling employee matters

• Support HR processes in line with company policies, procedures, and compliance standards

• Maintain proper documentation and elevate complex or sensitive issues

Improve how HR works

• Create and maintain clear documentation for HR processes, procedures, and common employee inquiries

What You Bring

• Experience in HR, People Operations, People Experience, HR Operations, Employee Services, or a related function

• Working knowledge of US employment practices and compliance requirements

• Experience handling employee cases, HR inquiries, or service requests through case management or ticketing systems

• Strong documentation and organizational skills

• Ability to handle confidential employee information with care

• Excellent written and verbal communication skills

• Sharp attention to detail and the ability to juggle multiple cases at once

• A track record of spotting process issues and helping improve them

Tools You’ll Work With

Experience with or exposure to any of the following is a plus:

• HR case management systems

• HR ticketing or service management platforms

• HRIS or employee service platforms

• Microsoft Office or similar productivity tools

• Process documentation and knowledge-management tools

Skills That Will Help You Thrive

Employee-centric service mindset, case management and issue resolution, US employment compliance awareness, process documentation, continuous improvement, confidentiality and sound judgment, stakeholder communication, organization and prioritization, and problem solving.

Why You’ll Love This Role

• Build your HR career in a US healthcare setting

• Gain hands-on exposure to US employment practices and compliance

• Work on meaningful HR cases that directly affect the employee experience

• Have a voice in improving processes, not just following them