People & Culture Supervisor

Paragon Care Philippines, Inc.; Makati; Hybrid; PHP 800,000 - 1,200,000; Full time

Job summary

ParagonCare Philippines, Inc. is seeking a People & Culture Supervisor to lead HR operations across Manila offices. You will oversee talent acquisition, employee relations, performance management, payroll, compliance, learning and development, and engagement.

This hands-on role requires strong people leadership and a deep understanding of Philippine Labour Code and regulatory requirements. Reporting to the Country Manager, you will coach managers, implement policies, measure HR metrics, and

Qualifications

• Bachelor’s degree in HRM, Psychology, Business Administration or related field.
• Experience across recruitment, employee relations, payroll, and HR operations.
• Knowledge of Philippine Labor Code and DOLE regulations required.

Responsibilities

• Lead end-to-end HR operations for Manila offices.
• Oversee recruitment, onboarding, and cultural fit.
• Manage employee relations and investigations with due process.

Skills

HR Generalist

Talent acquisition

Employee relations

Payroll processing

Performance management

Education

Bachelor’s degree in HRM / Business Administration / Psychology

Master’s degree / MBA / Organizational Development (advantage)

Tools

HRIS systems

Microsoft Office Suite

DoLE compliance tools

Job description

About the role

ParagonCare is a leading diversified healthcare distributor and manufacturer across Asia Pacific, with a presence in over ten countries including the Philippines. The company simplifies and broadens access to healthcare through a wide portfolio of more than 65,000 products from over 1,000 suppliers and 100+ brands, covering pharmaceuticals, capital equipment, diagnostics, medical consumables, healthcare technology, and complementary medicines. This extensive and efficient healthcare supply and service capability underpins the role of the People & Culture Supervisor in Manila, supporting the company’s growth and operational excellence in the region.

The People & Culture Supervisor leads the full range of human resources activities across ParagonCare's Manila offices, acting as the primary HR contact for all Manila-based employees and managers. The role spans talent acquisition, employee relations, performance management, payroll and compliance, learning and development, and employee engagement and culture.

This is a hands-on role that combines operational HR delivery with building leader capability. The Supervisor manages statutory and compliance obligations under Philippine labour law and Group policies directly, while also equipping Manila's and Shared Services people leaders to take ownership of team performance, development, and day-to-day people management. The role operates within a leader-led people model and is guided by the ParagonCare values of Accountable, Discipline, Empowerment, Initiating, and Communication.

Key Accountabilities

HR Operations & Team Leadership

• Supervise, mentor, and guide HR Coordinators, assigning daily work, reviewing outputs, addressing performance gaps, and fostering team development in alignment with ParagonCare's empowerment value.
• Manage employee lifecycle administration directly, covering attendance records, leave administration, performance evaluation processes, and HR reporting.
• Coordinate with cross-functional stakeholders, including IT teams, equipment setup, and onboarding processes for new hires.
• Champion ParagonCare's leader-led people model by coaching Manila and Shared service managers to take greater ownership of team performance and day-to-day people management.

Talent Acquisition & Onboarding

• Lead end-to-end recruitment strategies across all Manila roles, ensuring timely and quality hiring aligned with ParagonCare's focus on cultural fit, leadership potential, and adaptability to change.
• Partner with hiring managers to understand workforce needs, define role requirements, and facilitate selection processes.
• Oversee onboarding programs to ensure the smooth integration of new employees into ParagonCare's culture and values.

Employee Relations & Compliance (Philippines)

• Serve as the primary point of contact for all employee relations matters for Manila-based employees, including grievances, disciplinary actions, performance issues, and conflict resolution.
• Conduct and oversee investigations into misconduct, policy violations, and workplace concerns, ensuring due process, confidentiality, and proper documentation in accordance with the Philippine Labor Code.
• Ensure all HR policies, procedures, and practices comply with the Philippine Labor Code, DOLE regulations, and all relevant government‑mandated requirements.
• Maintain accurate personnel records and data in compliance with applicable Philippine laws and ParagonCare's data management standards.

Performance Management

• Oversee the performance management cycle for all Manila employees, including goal setting, mid‑year reviews, and year‑end evaluations aligned with ParagonCare's accountability and discipline values.
• Coach Manila and shared service managers on effective feedback, performance conversations, and corrective action processes.
• Administer performance improvement plans and disciplinary actions in accordance with company policy and Philippine labor law.

Compensation, Benefits & Payroll (Philippines)

• Supervise timekeeping and the administration of employee benefits including HMO, leave programs, and all Philippine government‑mandated benefits.

• Ensure compensation packages remain competitive and consistent with Philippine laws regulating minimum wage, overtime, and statutory entitlements.

Learning & Development

• Identify training needs and coordinate learning programs for Manila employees aligned with ParagonCare's business priorities and the leader‑led people model.
• Design and implement onboarding, orientation, and continuous learning initiatives that embed ParagonCare's core values and high‑performance culture.
• Maintain training records and evaluate the effectiveness of development programs.

Employee Engagement & Culture

• Develop and implement people experience initiatives and engagement programs that foster commitment, motivation, collaboration, and performance consistent with ParagonCare's One Team culture.
• Champion ParagonCare's values (A.D.E.I.C.) through recognition programs, internal communications, and employee events at the Manila offices.
• Analyse engagement survey results, turnover trends, and other workforce metrics to identify opportunities and recommend solutions to Manila leadership and the Group P&C team.

HR Reporting & Analytics

• Maintain accurate employee records and HR databases; prepare regular HR reports including headcount, attrition, payroll summaries, and compliance dashboards for Manila and, where required, for consolidation into Group‑level reporting.
• Monitor team performance against defined metrics and service quality standards.
• Support internal and external audits and ensure data accuracy across all HR systems.

HR Policy & Process Improvement

• Participate in the review, development, and implementation of HR policies and procedures, ensuring alignment between ParagonCare Group people frameworks and Philippine statutory requirements.
• Identify process efficiencies and drive continuous improvement across Manila HR operations in line with ParagonCare's operational excellence ethos.
• Ensure that all employees are informed of and comply with the ParagonCare Code of Conduct, noting that where Group policies may conflict with local laws and regulations, local Philippine laws and regulations will prevail.

Academic & Trade Qualifications

Minimum Required

• Bachelor’s degree in human resources management, Psychology, Business Administration, Organisational Development, or a related field.

Preferred

• Master’s degree in human resources management, Business Administration (MBA), or Organisational Development is an advantage.
• Professional HR certification such as SHRM Certified Professional (SHRM‑CP), Professional in Human Resources (PHR), or its Philippine equivalent (e.g., CHRP) is highly desirable.

Work Experience

• Minimum of 12 years of progressive HR experience with demonstrated exposure to multiple HR functions including recruitment, employee relations, payroll processing, performance management, and HR operations.
• At least 5 years in a supervisory, team lead, or people management capacity, with demonstrated ability to lead, coach, and develop an HR team.
• Proven experience managing complex employee relations cases and end‑to‑end recruitment processes within a Philippine employment context.
• Hands‑on experience with Philippine statutory benefits and compliance.
• Prior experience working for a multinational or regional organisation, ideally within the healthcare, distribution, or manufacturing sector, is preferred.
• Experience with HR and payroll systems; proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Skills (Functional & Technical)

Functional Skills

• Full-spectrum HR generalist operations aligned with ParagonCare's leader‑led people model
• Talent acquisition with focus on cultural fit, leadership potential, and adaptability
• Employee relations management and investigations (Philippine Labor Code)
• Performance management framework design and administration
• Compensation, benefits, and Philippine statutory compliance
• Training needs analysis and L&D coordination
• Employee engagement program design aligned to ParagonCare's One Team culture
• HR policy development ensuring alignment between Group frameworks and Philippine law
• Organisational development and change management

Technical Skills

• Payroll processing systems and timekeeping tools
• Case management tools
• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Report generation, and data analysis
• Knowledge of Philippine statutory requirements and DOLE regulations
• HR metrics, dashboards, and workforce analytics
• Document and records management systems
• Digital communication and collaboration platforms

Critical competencies required

• Living the ParagonCare Values (A.D.E.I.C.), Consistently demonstrates accountability, discipline, empowerment, initiative, and open communication in all people interactions and HR decisions.
• Leadership & People Development, Provides clear direction, coaches team members, addresses performance gaps.
• Integrity & Confidentiality, Maintains the highest level of discretion and professionalism when handling sensitive HR information and employee matters.
• Stakeholder Management & Influencing, Builds effective relationships with Manila employees, managers, and the Group P&C team; influences decision‑making on people matters.
• Analytical Thinking & Problem Solving, Interprets workforce data, identifies root causes of HR issues, and develops practical, legally sound solutions.
• Communication (Written & Verbal), Communicates clearly and professionally at all levels, consistent with ParagonCare's value of open and honest communication.
• Emotional Intelligence & Empathy, Demonstrates empathy and sound judgment in navigating sensitive employee matters; balances business needs with employee advocacy.
• Results Orientation & Accountability, Takes personal accountability for outcomes, delivers against KPIs, and drives continuous improvement in line with ParagonCare's discipline and accountability values.
• Change Management & Adaptability, Effectively supports organisational change initiatives and fosters employee resilience and adoption, reflecting ParagonCare's growth mindset.
• Cultural Sensitivity & Inclusion, Demonstrates respect for ParagonCare's multi‑country team environment and promotes a positive, inclusive Manila workplace.
• Compliance & Risk Awareness (Philippines), Proactively identifies HR compliance risks and ensures practices align with Philippine Labor Code, DOLE regulations, and applicable statutory requirements.

Relationships

Internal

• Country Manager Philippines
• HR Coordinators & Administrators (Manila)
• Philippine Department Heads and APAC Shared Service Managers
• All Manila‑based employees
• Finance team (Manila)
• Group / Regional P&C team
• IT Department

External

• Department of Labor and Employment (DOLE)
• Social Security System (SSS)
• Grouplife Insurance
• Bureau of Internal Revenue (BIR)
• Recruitment agencies and job platforms
• Training providers and external facilitators
• Labour lawyers / external legal advisors