PDC Specialist (Medical Devices)

Monroe Consulting Group; Eastern Visayas; On-site; PHP 800,000 - 1,100,000; Full time

Job summary

Monroe Consulting Group Philippines is partnering with a leading healthcare organisation to hire a PDC Specialist based in the Philippines. The role focuses on improving patient journeys, conversion, and clinic performance through strategic advisory and customised growth plans.

The successful candidate will audit clinics, identify gaps, and deliver training to counsellors, optometrists, and call centre teams; align programmes with growth strategies and support implementation of solutions.

Qualifications

• Bachelor’s degree in a relevant field and at least 3 years healthcare or clinic management experience.
• Experience in practice development, sales enablement or customer journey improvement.
• Proven training or coaching experience for frontline teams and diverse stakeholders.

Responsibilities

• Conduct structured audits of patient journeys, lead conversion, and clinic workflows.
• Develop growth plans with KPIs and act as strategic advisor for long-term clinic growth.
• Identify gaps in lead management, counselling, and patient experience; deliver training.

Skills

Clinic consulting

Sales enablement

Training & coaching

Education

Bachelor's degree in Business/Optometry/Health Sciences/Healthcare Management or related field

Job description

Monroe Consulting Group Philippines, an Executive Recruitment firm, is partnering with a leading organisation in the Healthcare industry to hire a PDC (Practice Development Consulting) Specialist. This opportunity is based in the Philippines. Our client is a global leader in optical and medical technology and is seeking a commercially minded professional to support clinic growth, patient journey optimisation, and business performance improvement initiatives.

Position Overview

The PDC Specialist will serve as a practice development and business performance advisor to clinics, helping improve patient journey, conversion, counselling effectiveness, and overall clinic performance.

The role will work closely with clinics and frontline teams to identify business gaps, develop customised growth strategies, and support the successful implementation of the client's solutions.

Key Responsibilities

Practice Consulting & Business Performance Advisory

• Conduct structured clinic audits covering the patient journey, conversion funnel, and clinic workflows.
• Identify gaps in lead management, counselling, and patient experience.
• Provide data-driven recommendations and customised growth plans with clear KPIs.
• Act as a strategic advisor to support long-term clinic growth.

PDC Strategy & Market Deployment

• Identify and prioritise high-potential clinics for targeted intervention.
• Align PDC programmes with SMILE PRO and PRESBYOND growth strategies.

Conversion Excellence & Patient Journey Optimisation

• Drive end-to-end conversion improvements, from lead generation through surgery.
• Improve appointment booking and consultation effectiveness.
• Optimise the in-clinic patient journey to minimise patient drop-offs.

Counselling Excellence & Capability Building

• Design and deliver training programmes for counsellors, optometrists, and call centre teams.
• Enhance communication, objection handling, and patient expectation management.
• Foster a "first procedure of choice" mindset among relevant stakeholders.

In-Clinic Branding, Tools & Materials

• Develop in-clinic tools, scripts, and educational materials.
• Simplify refractive concepts to make them easier for patients to understand.
• Ensure consistent in-clinic branding and communication for the solutions.

Key Requirements

Qualifications & Experience

• Bachelor's degree in Business, Optometry, Health Sciences, Healthcare Management, or any related field.
• Minimum of 3 years of relevant experience in healthcare, pharmaceutical, medical devices, ophthalmology, or clinic/practice management.
• Proven experience in at least one of the following areas:
• Practice development or clinic consulting
• Sales enablement or commercial excellence
• Patient journey, clinic management, or customer experience
• Experience in training, coaching, and capability building for frontline teams, whether in small or large group settings.
• Experience in refractive, ophthalmology, or optometry is a strong advantage.
• Certifications or training in coaching, consulting, or customer experience are an advantage.

Technical / Functional Expertise

• Practice development and clinic consulting expertise.
• Sales enablement and commercial excellence experience.
• Patient journey optimisation, clinic management, and customer experience improvement.
• Ability to conduct clinic audits covering workflows, conversion funnels, and patient journeys.
• Data-driven analysis and development of customised growth plans with measurable KPIs.
• Experience designing and delivering training programmes for counsellors, optometrists, and call centre teams.
• Knowledge of refractive, ophthalmology, or optometry practices is advantageous.
• Development of in-clinic tools, scripts, educational materials, and communication resources.

Soft Skills & Leadership Competencies

• Strong consulting and advisory skills.
• Business acumen and data-driven problem solving.
• Excellent communication and presentation skills.
• Training and coaching capabilities.
• Strong stakeholder management and relationship-building skills.
• Ability to translate business insights into practical clinic growth